Support and Coordination Specialist Facilities

Support and Coordination Specialist Facilities – Sofia

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior and Coordination Specialist, Real Estate & Facilities working in our Sofia offices, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing?
The Support and Coordination Specialist support the day-to-day functioning of TTEC’s office environments in Bulgaria. This role focuses on operational tasks, maintenance coordination and administrative support to ensure a safe, attractive and functional physical environment for all employees. In support of the department’s vision to create an exceptional workplace, this role focuses on execution, maintenance coordination, and administrative support. The Support and Coordination Specialist will be reporting directly to the Regional EMEA Director of Real Estate and Facilities.

During a Typical Day, You’ll

• Assist with facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor coordination point. 
• Work within the department’s SLA and KPIs standards.
• Supports the upkeep of various facility systems such as HVAC, CCTV, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS). 
• Creates the purchase requisitions including supplies, follow-up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate. 
• Although the position is based in Sofia, the Support and Coordination Specialist is expected to travel periodically to Plovdiv to coordinate activities related to the office space and equipment there. Visits will normally take place once a week, unless more frequent engagements are required for operational or organizational needs.

What You Bring to the Role

• Support facility programs covering disaster preparedness and recovery and coordinate with headquarters division to implement company-wide Emergency Response Plan under the guidance of senior staff. Being the point of contact during a disaster situation to return safely to operations, requires to be available to respond in timely manner. 
• Maintain and monitor facilities architectural drawings and floor plans. Ensure all construction drawings and floor plans are accurate and up to date. 
• Track and update the database of the facilities fixed assets and its ranking. 
• Acts as Emergency point of contact during emergencies like calamities, fire, etc. 

Visit www.mybenefits.ttec.com for more information.

What You Can Expect

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture 
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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