Senior Manager, Learning & Development

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Senior Manager, Learning & Development

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager, Learning and Development working on-site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you will provide coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals.

You'll report to the Director, Learning & Development. You’ll contribute to the success of the customer experience and the team’s overall success.

During a Typical Day, You’ll

Achieve 100% of training completion goals
Manage day-to-day operations, processes, and reporting
Improve the key success metrics associated with training goals
Deliver excellent customer service and communication
Develop, coach, support, and evaluate the team
Ensure the team has tools, systems, and support needed to perform training

What You Bring to the Role

2-3 years’ experience managing training and/or adult learning programs
6+ years’ experience in training and/or adult learning
Strong coaching shills
Data analysis and reporting skills
High customer service orientation
Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
Call center experience

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Unidade/Divisão Cidade do México, México Job Requisition 043F8

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