Sales Development Coach

At Percepta, we bring first-class service across each market we support. As a Sales Development Coach workingon-siteinMelbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

The Sales Development Coach works to facilitate skill building in core competencies for Percepta’s front-line sales team. This role is responsible to identify and coach performance gaps, job performance, while supporting the Sales/Operations Manager in building a sales team. As performance needs are identified, this role will be called upon to conduct needs analysis and coaching related to sales skills & operational development in alignment with Percepta values.

During a Typical Day, You’ll

• Lead and develop sales team in proven sales/coaching methodologies to support front line growth and confidence. Examples may include N.E.A.T, BANT or SPIN.
• Conduct ongoing analysis of team needs to develop coaching support. This includes working closely with the Sales Manager to support program objectives and continuous support on the sales floor with the employees providing immediate coaching opportunities.
• Develop sales coaching action plans for individuals and groups based on performance needs and project timeline for implementation of action plans.
• Using defined program metrics to measure the effectiveness of coaching and training.
• Maintain best practice documentation which can be used to support coaching enhancements and uptraining opportunities.

Development and Implementation

• Consistent training experience with a focus on B2B sales skills & techniques
• Lead the delivery of a consistent educational experience based on operational program needs.
• Design, develop and implement learning objectives and outcomes applicable to a sales team
• Design sales scenarios which include role plays, objection avoidance, knowledge checks, industry trends, and product information to further develop the learning strategies for the team.
• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness

Training Delivery and Coaching Certification

• Participate in “Train the Trainer” sessions conducted by the ISD and demonstrate proficiency in training before being considered certified to facilitate content.
• Training in several areas, including but not limited to new hire onboarding, up-training, and refresher training.
• Facilitate classes based on the objectives and agendas provided to maximize learner engagement and retention
• Using the adult learning principles, adapt instructional style based on learner needs.
• Analyze group dynamics and interpret non-verbal messages to determine that content is understood, and adapting approach to engage all delegates
• Ensure all equipment and systems are in place prior to start of class, i.e., headphones, telephones, computers, and software functionality.

Training Management

• Manage all reporting for in class components including but not limited to attendance tracker, knowledge checks, simulated learning, and training performance metrics
• Review and approve weekly timekeeping of learners through onboarding and first week of Abay.
• Identify individual learner performance gaps and provide personal coaching sessions to help learners meet performance expectations
• Escalate performance issues and trends to the appropriate manager when identified
• When not in training, participate in taking calls, quality calibration sessions, and completes special projects as assigned.

What You Bring to the Role 

• Bachelor's degree preferred, preferably in Education, Training, Leadership, and/or Organizational Development
• Minimum of 3 years of Sales Coaching in B2B sales, call center, and classroom facilitation or a combination thereof
• Minimum of 5 years of Sales Experience in B2B, outbound call center cold calling or a combination thereof

What You Can Expect 

·Competitive starting salary.

·Health/Dental/Vision/Life Insurance

·Flexible Spending Account (FSA) and Health Savings Account (HSA)

·401(k) with company match

·Vacation/Sick Time and Paid Holidays

·Tuition Reimbursement

·Employee Assistance Program

·Employee Discount Program

·Training and Development Programs (Percepta College)

·Employee Rewards Program (Perci Perks)

 A little more about the role:

Hours of Operation are Monday-Friday 10:00 am - 6:30 pm. 

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect– a team that is accountable, dependable and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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