Desktop Support Technician

Description - External

Your potential has a place here with TTEC’s award-winning employment experience. As an IT Operations Imaging Coordinator working onsite in Overland Park, KS, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing
This is a level 1 position into the information technology field. This position provides technical support to desktop systems, software installs, and routine imaging and deployment tasks. Resolves desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. Troubleshooting SCCM imaging failures and incorrect behavior after user login. This position requires excellent time management skills and can work well under pressure.

You'll report to Manager, Logistics & Fulfillment. Our global IT organization supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

During a Typical Day, You’ll

• Oversees and preforms all computer imaging and setup for IT Depot deployment.

• Provide technical support by trouble shooting PC hardware and software as needed.

• Monitor and resolve all Service Now tickets within established service level agreements.  

• The ability to learn and utilize established tools and resources. 

• Understand and enforce TTEC GISR security policies and procedures.

• Complete assigned tickets within established service level agreements.

• Monitor email box for ticket and status requests, updates, and escalations

What You Bring to the Role

• Minimum with 1-2 years of related experience.

• Technical degree or technical certification preferred but not required.

• Experience in PC hardware and software installation, configuration, and troubleshooting. 

• Experience with Microsoft System Center Configuration Manager (SCCM).

• Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required.

• Acts with professionalism and a positive attitude.

• Must be able to work as part of a cohesive team and self-driven to accomplish goals.

What You Can Expect

• An annual incentive program

• Medical, dental, and vision

• Tax-advantaged healthcare accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

• Tuition reimbursement and access to thousands of free online courses

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Compensation

The anticipated range is $26.00/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.