Manager, Systems Software Engineering
Job Details:
Position Title: Ask Now Principal Engineer
Location: Hyderabad
Duration: Permanent
What you’ll be doing:
Meet with business stakeholders and other technical team members to gather, analyze and translate development requirements.
Participate and take lead in the discovery, planning and implementation of projects and/or issues. Meet with business partners to understand client needs and make recommendations for technical solutions.
This position has the authority to create, modify and architect programs to maintain and/or enhance current business operations using current Change Procedures. Provide a leadership role on large/complex projects and/or issues. Establish and recommend policies on system use and services.
Maintain and support ServiceNow operational functions
Work with a diverse customer base of internal clients to develop processes and solutions that increase and enhance productivity
Use scripting tools & ServiceNow functionality to create scripts and automate tasks
Develop with an understanding of implication of performance, security and best practices for coding and code structure
Perform technical validation and testing to ensure requirements are satisfied with sample data
Recommend improvements or changes to technical and functional designs where appropriate
Load, manipulate and maintain data between ServiceNow and other systems; perform scheduled cloning operations
Perform regular data audits and resolve identified issues
Repair and recover from hardware or software failures; coordinate and communicate with impacted user groups
Escalate to vendor for defect and incident resolution as required
Attain quarterly and annual objectives assigned by management.
What skills you’ll need:
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
An experienced professional who possesses a comprehensive knowledge of IT Service Management best practices and procedures, along with project and people management experience
5-7 years of experience as a ServiceNow Developer
Strong verbal and written skills
Strong analytical and problem solving skills
The ability to work well with people from many different disciplines with varying degrees of technical experience.
The ability to adapt to a dynamic, rapidly changing business and technical environment.
System/Process Automation (Orchestration) experience
Experience with ServiceNow Integrations with third party applications
Understanding of ITIL processes and how they are implemented in Service Now
Experience with working or developing in one or more of the following: JavaScript, CSS, AJAX, HTML or HTML 5
ServiceNow Certified Application Developer is a plus
ITIL certification is a plus
Required Knowledge:
Implements and supports full life-cycle integrations
Incident Management
Problem Management
Change Management
Request Fulfillment/ Service Catalog/ Service Request
Knowledge Management
Configuration Management/CMDB
Software Asset Management
Demand Management
Service Level Management
Service Reporting
Release Management
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
-
From Partnerships to Possibilities: Celebrating Workforce Development Month 09/28/2023 In the heart of September, we celebrate an occasion that resonates within TTEC – Workforce Development Month in the United States. -
Celebrating Our Customer Experience Champions this Customer Service Week 10/02/2023 Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers' faces.
-
TTEC Salutes Veterans this Veterans Day and Every Day 11/09/2023 As we approach Veterans Day weekend in the United States and Canada, we wanted to share our sincere appreciation for the sacrifice and service of the military veterans.
-
Roadmap to Success: Navigating the Journey as an Automotive Parts Specialist at TTEC 08/16/2023 In the world of customer service, where personalized growth and hard work lead to success, three outstanding individuals shine. Meet Jeffery, Michael, and Steven, the experts at TTEC, who started as Automotive Parts Specialists and became prime examples of great team members.
-
Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry 07/17/2023 It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
-
12/05/2023
-
12/05/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
12/06/2023
-
Contact Us | TTEC 12/06/2023
-
12/08/2023
-
12/09/2023
-
12/22/2023
-
Love Your Career At TTEC: Grow, Belong, Inspire 03/01/2024 In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
-
3 Ways to Light Up Your Career with Purpose 04/18/2024 Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
-
How A Positive Work Experience Leads To Professional Development 04/26/2024 Experience is the ultimate teacher on the path to professional development in every industry. Take the customer service field as an example. Each interaction with a customer presents a unique opportunity to apply learned skills, adapt to different situations, and refine techniques.
-
Unlocking Customer Experience Careers: Strategies to Stand Out as an Applicant 05/02/2024 The job market is currently more competitive than ever, take the customer service industry, for example. Because of the number of people who want to break into the industry, job seekers need to adopt strategic approaches to set themselves apart from the crowd.
-
05/15/2024
-
06/20/2024
-
06/21/2024
-
03/18/2025
-
11/21/2025
-
12/10/2025
Join us and thrive
Your next opportunity starts here. Whether you're actively searching or simply exploring what’s next. our Talent Community connects you with opportunities that align with your goals.