Sales Representative

Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Representative working in Gosford, Australia, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Australia says it all! 

What You’ll Do

Are you results-focused and love to help others? Do you have a passion for maximizing sales opportunities? In this role, you’ll use your needs-based sales approach effectively, recommending client products that match each member’s lifestyle and requirements. Focused on educating the customer on their current product(s), you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

You'll report to the Sales Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

• Apply strong knowledge of products and brand positioning, along with goal-oriented and negotiation skills, to achieve individual sales targets and maintain strong compliance standards.

• Effectively recommend suitable policies through need-based selling with customers to close the sale while identifying and compliantly handling all sales opportunities.

• Efficiently manage a high volume of inbound and outbound customer interactions, maximizing conversion rates, and maintaining high levels of productivity.

• Consistently deliver exceptional member satisfaction in every customer interaction.

What You Bring to the Role

• Minimum 1 year of sales experience, preferably in health insurance but not required.

• Proven track record of working efficiently and in full compliance within strict financial services or insurance regulations.

• Highly self-motivated, results-driven, and possesses a strong track record of consistently achieving and exceeding demanding sales targets.

• Ability to manage communications and full sales lifecycle in an omnichannel communication environment, which could include outbound calls via phone, email and chat

• Proficiency in sales software and CRM systems for efficient lead management and performance tracking

• Flexibility to work rotating shifts that could include weekdays 9am to 8pm & Saturdays 9am – 2pm (during peak periods).

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership

• Diverse and community minded organization

• Career growth and continuous learning opportunities for aspiring minds

• Competitive salary of $65k base + superannuation

• The opportunity to work in a hybrid working environment

• And yes... performance bonus opportunities and most of the benefits you'd expect and maybe a few that might pleasantly surprise you like

            o Achievable commissions and potential on-target earnings of $78K

            o Potential to earn frequent flyer points and program benefits, such as discounted hotels

            o Tenure reward payments at your anniversary

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.