Desktop Support Associate Technician

Your potential has a place here with TTEC’s award-winning employment experience.  As a Desktop Support Associate Technician working in Duluth, GA, you’ll be a part of bringing humanity to business. #experienceTTE

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing 

The Desktop Support Associate Technician provides frontline technical support for desktop computers, peripherals, and end-user applications at the Duluth contact center. This role is responsible for troubleshooting, maintaining, and repairing IT equipment, ensuring endpoint compliance, and delivering high-quality customer service to internal users. The technician works under general supervision and collaborates with other IT teams to support business operations and technology initiatives.

You’ll report to the Local Site IT Lead / Manager, Desktop Support. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. 

During a Typical Day, You’ll

• Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.

• Perform manual software installations and updates as required.

• Monitor and maintain endpoint compliance.

• Track DHCP IP pools and initiate VLAN requests to network teams.

• Provide technical assistance and customer service to end users, both in-person and remotely.

• Maintain and update documentation, including SOPs, job aids, FAQs, and the site master document.

• Conduct preventative maintenance on computers and peripherals.

What You Bring to the Role

• Associate degree in Computer Science, Information Technology, Engineering, or equivalent combination of education and experience.

• Strong knowledge of IT support practices, including installation, configuration, and troubleshooting of desktop operating systems.

• Familiarity with PC hardware, Microsoft software applications (e.g., MS Office), SCCM, DHCP, Active Directory, Group Policies, and imaging processes.

• High attention to detail in planning, reporting, and execution; proactive in resolving issues and improving work practices.

• Ability to work in a fast-paced environment; strong time management for daily tasks and projects.

• Able to work additional hours as required.

• Desired: Scripting skills (PowerShell, etc.) and documentation skills.

What You Can Expect 

• Knowledgeable, encouraging, supporting and present leadership 

• Diverse and community minded organization 

• Career-growth and lots of learning opportunities for aspiring minds 

• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you 

Compensation The Anticipated salary range for this position is $23.58/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC 
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.