Senior Instructional Designer - Internal Applicants Only

The Senior Instructional Designer (ISD) analyzes training requirements for client-based programs and works closely with clients and operational stakeholders to analyze, design, develop, implement, and evaluate training systems and materials utilizing the ADDIE model. Common actions include designing and developing new hires, cross-training, and recurrent, and initial launch programs.

Senior ISDs also perform mentor roles within the L&D department to increase the performance and efficiency of ISDs, lead team projects and will be regarded as internal educational Subject Matter Experts (SMEs).

Duties and Responsibilities

Training Analysis/Evaluation

• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify the scope, objectives, and approach of the project.
• Develop timelines and project plan for development, deliver project plan, and receive approval of timeline. Conduct analysis of operational performance to identify knowledge gaps. Develop training action plans for individuals and groups based on performance needs. Using Adult Learning Principles, select the most effective instructional methods for delivery including but not limited to eLearning, self-paced, or virtual delivery methods.
• Partner with internal and external customers to identify training needs by program.
• Partner with internal and external clients to create and edit training materials.

• Using defined program metrics, measure the effectiveness of training. Modify content when gaps are identified.
• Provide project status updates and any risks to the Training Supervisor in a timely manner. Partner with the Training Supervisor to develop an action plan to address risks and meet timelines.
• Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.

Design, Development, and Implementation

• Design and develop learning objectives and outcomes.
• Design and develop facilitator and participant material for new hires and continuous training by project, using adult learning principles.
• Design practical application scenarios including practice exercises, role plays, case studies, games, and simulations.
• Develop and maintain knowledge artifacts to be used in both training and production.
• Develop and conduct train-the-trainer (TTT) sessions.
• Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.
• Schedule and lead regular project meetings with internal and external clients to include communication of project status and development.
• Maintain source materials and final content in a shared location to be used for future development needs.
• Maintain a positive work environment that fosters team performance.

Leadership

• Coach and mentor ISDs in team or individual settings, as required (either individual request or identified through management feedback).
• Perform ISD onboarding and mentoring for new ISD hires.
• Provide constructive feedback for improvement and or change to maintain the quality of materials and delivery.

• Maintain regular feedback and communication between the team to share knowledge and skills.

What You Bring to the Role 

·Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.

·ISD Certifications are highly desirable.

·Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.

·Minimum of 3 years of professional training and development experience

·1-3 years of Instructional or Curriculum Design preferred

·Call Center experience is preferred.

What You Can Expect 

·Health/Dental/Vision/Life Insurance

·Flexible Spending Account (FSA) and Health Savings Account (HSA)

·401(k) with company match

·Vacation/Sick Time and Paid Holidays

·Tuition Reimbursement

·Employee Assistance Program

·Employee Discount Program

·Training and Development Programs (Percepta College)

·Employee Rewards Program (Perci Perks)

A Bit More About Your Role 

·Strong project management and organizational skills

·Ability to work with all levels of employee and management

·Creativity

·Ability to work in a fast-paced environment

·Ability to develop training material with short timelines

·Excellent writing, communication, and presentation skills

·Detail oriented

·Positive attitude

·Ability to prioritize business requests and self-manage workload and timelines

·Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)

·Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), Photoshop, etc.

·Analytical, design, and development skills

·Maintain a positive work environment that fosters team performance.

·Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness

·Able to work a flexible schedule to include extended evening and weekend hours as needed

·Ability to work in a team environment as well as autonomously

·Able to travel on a limited basis

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service - to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions

Respect– a team that is accountable, dependable, and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

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