Junior Data Analyst

Why TTTEC?

As a global leader in business process outsourcing, TTEC helps organizations around the world grow, manage and optimize their most valuable assets.

Junior Data Analyst

Workplace: Kraków

Junior Data Analystwill support TTEC Programme in data processing. He/she will create reports to highlight any differences using Excel and Google Sheets. Additionally, the analyst will analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees. 

Responsibilities:

·Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management) 

·Create/generate/update new report/dashboard as requested by Operations

·On time delivery of value add input/data/analysis to support the Operations or Client

·Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted 

·Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback.

·On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created

·Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy

·Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.

·Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items

·Supporting the operations with ad-hoc requests

Requirements:

·Very good proficiency in MS Excel

·Good knowledge of SQL is essential

·Significant experience with spreadsheets and creating detailed reports –

·Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)

·Good knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts

·Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy

·Ability to work efficiently with customers/stakeholders across global time zones

·Able to take own initiative in solving issues

·Strong attention to detail and analytical skills

·Very good written and spoken English

·Very good communication skills

Benefits:

·Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement)

·Multisport Card 

·Flexible working hours & Remote or hybrid work & Additional days of annual leave

·Anniversary bonus

·Reimbursement program and tuition program

·5 250 PLN gross monthly salary + annual bonus