Compliance Lead

Compliance Lead

Job Profile Summary

The Compliance Lead ensures the business remains in compliance with governmental requirements. Is responsible for overseeing compliance procedures, policies, and metrics to ensure all requirements are met. Performs detailed research of issues in order to assure the business remains in compliance with contractual obligations. The lead is responsible for providing education, implementation, and evaluation of procedures as well as communicating and documenting all client compliance escalations issues to ensure resolutions are time.

Job Description

• Maintains a high Level of understanding of relevant laws and regulations as well as contact center policies and procedures.
• Responsible for tracking performance and reporting trends in order to influence positive results.
• Creates reports on performance measurement and Key Performance Indicators (KPIs) to assist with the facilitation of the business outcomes.
• Collaborates with the operations teams to ensure all compliance metrics are met.
• Attends compliance meetings and provide insights that impact compliance errors.
• Assists in resolving any compliance errors or trends.
• Inspects audits and oversees internal functional teams on a client/company specific compliance.
• Communicates efficiently and effectively with leadership on all compliance impacts.

Ideal Qualifications

• Project leadership experience.
• Technical expertise, reporting, company/industry knowledge and the ability to provide compliance reports.
• Experience with building, collecting and validating data.
• Excellent knowledge with Microsoft Office products to include MS Word, Excel and PowerPoint.
• High degree of organizational skills and Time Management.