Go-To Market Coordinator

Go-To Market Coordinator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Go-To-Market Coordinator I working hybrid in Bogota, Colombia, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing 
Looking for an opportunity to showcase your skills in both the art and science of business? You will partner with project team members and business leaders across the organization on large- and small-scale projects on behalf of the sales and marketing organizations. This is an incredible opportunity to collaborate with stakeholders throughout the business and create amazing client experiences. 

In this role, you will have three primary responsibilities: 

• Project Leadership for initiatives to include facilitation, project planning, communication planning, analytics, record keeping, etc.
• Event coordination for client-facing meetings and marketing events  
• Creation and/or partnership with others to develop dashboards, profiles, videos, reports, web content, verbiage, and other collateral.
• You'll report to the Director of GTM Operations. You’ll contribute to the success of the business by enabling innovative solutions and empowering client-facing teams to wow our clients and demonstrate why TTEC is the best CX partner in the market.

During a Typical Day, You’ll

• Utilize hybrid and agile project management delivery methods to lead matrixed teams supporting initiatives across the Sales and Marketing organizations
• Responsible for "connecting the dots", identifying and driving innovative solutions, and successfully executing the plan to include identifying risks, interdependencies, and blockers
• Conduct data modeling and analytics to achieve an elevated level of performance and empower teams with the information they need
• Develop business relationships, which includes working with all levels and organizations across the company
• Participate and drive excellence throughout a variety of initiatives to include direct responsibilities for content creation in support of the initiatives
• Successfully flex to accommodate ever changing priorities and accomplish goals on time, with quality

What You Bring to the Role

• 5+ years combined professional experience in project management, process improvement, sales, data analytics, event coordination, and/or business consulting
• Project Management certification is desired
• Strong proficiency in Asana and Excel
• Established capabilities for creating structure and leading formal and informal projects using hybrid and/or agile project delivery methods
• Ability to identify and solve issues with incomplete data and little direction on concurrent long and short project durations 
• Experience in and understanding of operating within large-scale, global, and matrixed organizations which will include individuals from different countries, cultures, departments, roles, and priorities 
• Excited to foster and maintain new relationships and demonstrate solid project leadership across multiple functional areas
• Demonstrated experience with strategic and operational planning, resource allocation, leadership techniques, and coordination of people and resources for both in-person and virtual events
• Ability to successfully manage competing priorities, unexpected change, and the flexibility to meet or exceed stakeholder expectations
• Must be able to travel domestically with occasional international travel required approximately 10%

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.