Head of People & Culture (US Remote)
Head of People & Culture – TTEC Engage
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As the Head of
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
About the Role
As the People & Culture Business Partner for TTEC Engage, you will be a key strategic partner to senior leaders, including the Chief Revenue Officer and Regional Operations and Go-to-Market Leaders, driving our people strategy in North America and supporting profitable business growth by providing solutions that align to business objectives. This role will also lead a team of P&C professionals to ensure the effective delivery of P&C support across the North American region, which includes over 20,000 employees. Reporting to the Group VP, People & Culture, you will provide consultative leadership and innovative insights on industry trends, particularly in AI, automation, and workforce transformation.
During a Typical Week, You’ll
- Serve as a trusted advisor to senior leadership, providing insights and strategic counsel on people-related matters.
- Develop and execute HR strategies that align with the company's business objectives, ensuring a high-performing and engaged workforce.
- In partnership with our employee relations team, you will ensure compliance with all North American labor laws, regulations, and company policies, proactively mitigating legal risks.
- Provide guidance on complex senior employee relations issues, ensuring fair and consistent practices.
- Ensures effective performance management processes, while guiding succession planning, compensation decisions, and development strategies that support employee and leadership growth.
- Drive leadership development programs to elevate managerial effectiveness and succession planning.
- Expand talent development initiatives, ensuring employees are equipped with skills for the future workplace.
- Leverage data and analytics to measure HR effectiveness, track workforce trends, and provide actionable insights.
- Expand analytical capabilities to optimize workforce planning, retention strategies, and employee engagement initiatives.
- Stay ahead of industry trends and bring innovative perspectives on how AI, automation, and digital transformation impact workforce strategy.
- Foster a culture of innovation in HR practices, leveraging technology to drive efficiency and engagement.
What You’ll Bring to the Role
- 10+ years of progressive HR leadership experience, preferably within complex, multi-location organizations.
- Strong analytical mindset, ability to interpret workforce data and translate insights into strategy.
- Proven ability to influence and drive change at senior levels of an organization.
- Passion for leveraging technology, AI, and industry trends to enhance HR functions.
- Ability to develop and maintain effective working relationships with a variety of stakeholders; consultative and collaborative style that allows for influence without authority
- Proven experience managing HR functions for wage and hourly employee populations, ensuring effective talent management practices
- Bachelor’s degree in Human Resources, Business Administration, or a related field is a plus
Compensation & Benefits
The anticipated starting salary range for individuals expressing interest in this position is $170,000-$200,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
About TTEC
For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
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