Specialist, WFM Administration

Your potential has a place here with TTEC’s award-winning employment experience. As a Data Specialist – Workforce Management – Administration working onsite as needed by the business in South Luzon, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Are you looking for an opportunity to experience something new each day? In this role, you'll maintain accurate data in reporting and tracking systems.

You’ll report to the Manager, Workforce Management You’ll impact the teams you support.

During a Typical Day, You’ll

· Process and help with service tickets and support items

· Help train new employees

· Bring your time management and organizational skills

· Ensure customer data safety and privacy

What You Bring to the Role

· 6 months or more call center experience

· High school diploma or equivalent

· Solution-oriented mindset

· Understanding, interpreting, and manipulating data for reporting

· Computer experience

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information.

The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Onsite