Ford Pro Software Account Manager
Description - ExternalCustomer Success Manager (Automotive SaaS) - German Bilingual
At Percepta, we bring first-class service across each market we support and as Customer Success Manager (CSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Employment Details
Contract Type: Full-Time, Permanent, Hybrid Working
Working Hours: Monday to Friday
Salary: £34,540 per annum + company benefits
Location: Dunton, Essex SS15 6EE
Why This Role is Exciting:
This is an opportunity to play a key role in helping customers achieve success with innovative automotive software solutions. You will work closely with customers across the German market, building trusted relationships, delivering measurable value, and influencing long-term customer growth and retention. The role combines relationship management, technology, training, and strategic account development within a growing and evolving environment.
What You’ll Be Doing:
Act as the primary point of contact for assigned customer accounts
Build strong customer relationships and become a trusted advisor
Drive product adoption and engagement across the customer base
Provide coaching, product guidance, and training to customers
Support account retention initiatives and help reduce customer churn
Identify opportunities to improve customer outcomes and satisfaction
Collaborate with internal stakeholders to resolve issues and support customer success
Monitor customer health and proactively address risks and opportunities
On a typical day you will:
Engage with German-speaking customers via phone, email, and virtual meetings
Conduct customer reviews and provide recommendations on product usage
Deliver onboarding sessions and training workshops
Analyse customer engagement and usage trends
Respond to customer enquiries and coordinate solutions with internal teams
Develop action plans to support customer retention and growth
Document customer interactions and maintain accurate account records
Share customer feedback to support continuous product and service improvements
What You Bring to the Role:
Fluency in both German and English, written and verbal
Experience in Customer Success, Account Management, Client Services, or a similar customer-facing role
Strong relationship-building and stakeholder management skills
Excellent communication, presentation, and training abilities
Experience working with SaaS products or technology-based solutions
Ability to manage multiple customer accounts and priorities effectively
A proactive approach to problem-solving and customer advocacy
Strong organisational and analytical skills
Automotive industry experience would be advantageous
Why Percepta
Work with a global leader driving innovation in mobility and electrification
Flexible, hybrid-friendly working environment
Opportunity to shape the future of commercial fleet solutions across Europe
A role with real purpose: helping businesses thrive through smarter transport
What You Can Expect:
22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays
Life Assurance 4 x annual salary
Contributory pension scheme
Private Medical Insurance
Comprehensive travel insurance for you and family in line with Scheme rules
Discounted dental scheme
Discounts on brand new vehicles
Employee Assistance Program (EAP)
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