Essential Duties & Responsibilities:

- Provide technical support by trouble shooting PC hardware and software.

- Perform administrative functions as required.

- Monitor and resolve all Service Now tickets within established service level agreements.

- The ability to learn and utilize established tools and resources used in troubleshooting (e.g.: LogMeInRescue, Cayosoft, Zoom Video Conferencing software etc.)

- Understand and enforce TTEC GISR security policies and procedures.

- Complete assigned tickets within established service level agreements.

- Monitor email box for ticket and end-user status requests, updates, and escalations.

- Must work with a high level of urgency on escalated tickets and outages.

- End-to-end resolution during the ticket life cycle.

What skills you will need: -

Experience in PC hardware and software installation, configuration, and troubleshooting. Technical degree or technical certification preferred but not required.

- Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required.

- Strong customer focus, professionalism and a positive attitude.

- Must be able to work as part of a cohesive team and self-driven to accomplish goals.

- Has the desire to gain knowledge and experience in various technologies currently used throughout TTEC.

- Ability to adapt to an ever-changing and fast-paced environment.

- Excellent communication and problem-solving skills within a team environment.

- Able to bring alternative solutions to common technical problems