Associate Reporting Analyst
Your potential has a place here with TTEC’s award-winning employment experience. As a AssociateReporting Analyst working hybrid in Hyderabad, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!
What You’ll Do –
Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.
You'll report to the Principal Reporting & Analytics. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll
Lead data analysis and provide insights for continuous improvement initiatives in OPS.
Design and implement scalable data models to improve reporting accuracy and efficiency.
Develop database structures and reporting solutions using Looker, Studio, Power BI, SQL, and other tools.
Collaborate with cross-functional teams (OPS leadership, clients, IT) to optimize performance and reporting frameworks.
Participate in high level review discussions with OPS leadership and clients, representing the function in performance evaluations and OPS planning.
Mentor colleagues within the function to enhance data analytics and reporting capabilities
What You Can Expect
2+ years of experience in Reporting and Analytics (BPO experience required).
Advanced Excel, Power Query, Zendesk platform and Zendesk Explore analytics tool
Experience in building reporting suites and dashboards using Excel, and publishing to both internal and external stakeholders
Understanding of BPO operations, including KPI tracking, performance reporting, and client deliverables
Familiarity with data management and visualization tools such as SQL and Looker is a plus
Communication and comprehension skills (both written and verbal) to be able to manage work and asks from Senior leaders and other leaders from OPS
Ability to understand and problem solve on tasks relating to reporting
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
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