Senior Learning Analyst

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Learning Analyst working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What you’ll be doing:

Looking for an opportunity to focus on the coordination, communication, launch, and execution of blended learning training programs? You’ll conceptualize and successfully implement curricula for sustained business growth. You’ll provide coaching, motivation, and support to enhance the engagement and success of their team of training managers and specialists in attaining targets and goals. Additionally, you’ll communicates with external clients to align on training needs and results.

You'll report to Senior Manager, Learning Innovation & Technology and will be a key part of this team with impacting our global operation as part of a world class team of professionals.

The successful candidate will be the operational backbone of the LSIT Center of Excellence—translating brilliant ideas from our Learning Innovation Specialists into repeatable, documented, and well-governed solutions. His or her work will span across four pillars:

1.         Process & Vendor Governance

2.         Documentation Factory

3.         Learning Tech Requests & Support Intake

4.         Dashboards & Insights

The successful candidate will be a learning/educational professional with an advanced understanding of learning technology (including emerging technology), and project and process management.

During a Typical Day, You’ll

• Review, document, and update the documentation for 20+ tools and applications used for customer-facing training (e.g., environment requirements and limitations, AI capabilities, integrations, GIS documentation, Responsible AI Council documentation, etc.), serving as a liaison between Learning Innovation and Technology team and other L&D, IT, Product, and Sales teams
• Review, document, and update the documentation regarding SOWs and agreements regarding the 20+ tools and applications
• Document and maintain a database of technical aspects regarding access, approvals, integrations, and data security for internal IT teams and the clients
• Submit purchase requestions and ensure the generation of purchase orders in TTEC’s procurement platform
• Maintain the intake form process to track learning technology access requests regarding troubleshooting and product support
• Create documentation such as sizzle reels, job aids, infographics, and FAQ guides for demos, workshops, and educational sessions on learning innovation and technology for internal teams and TTEC’s clients
• Oversee the department’s PowerBI dashboard comprising goals and tasks for both enterprise learning innovation and technology as well as customer-facing/operational learning innovation and technology
• Maintain an internal knowledge base on emerging trends in learning science and technology, particularly in the space of NLP, generative AI, and agentic AI

What You Bring to the Role

• Bachelor’s degree (with a strong background in technology and technical writing)
• Advanced Internet skills and computer knowledge
• Knowledge of and practical application in project and process management, especially agile approaches (e.g., scrum and/or rapid prototyping desired)
• Advanced Office (esp. Excel) and PowerBI skills

• 4+ yrs of experience in:

  • Creating technical documentation (e.g., SOPs, knowledge articles, tech specifications, user manuals, etc.)
  • Creating user content leveraging multimedia (e.g., avatars, text-to-speech, rapid video design) and basic graphic design features

Behavioral Skills You’ll Need:

• Excellent communication skills (both verbal and written), particularly presentation skills (advanced English skills (CEFR: C1) for offshore locations)
• Excellent analytical and problem-solving skills
• Excellent organization and prioritization skills (Ability to manage multiple responsibilities and priorities in a fast-paced and time-critical environment)
• Strong collaboration skills in a highly matrixed environment, influencing, persuading, and working closely with several stakeholders from L&D, Sales, Operations, and IT
• A high level of innovation and creativity

• A self-starter, proactive, and goal-oriented, working independently and requiring little guidance and direction

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote