Instructional Designer

Design and develop learning objectives and outcomes.

Partner with internal and external clients to create and edit training materials.

Using Adult Learning Principles select the most effective instructional methods for delivery, including but not limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.

Design and develop facilitator and participant material for new hire, continuous, and cross-training by project.

Design practical application scenarios including practical application exercises, role-plays, case studies, games, and simulations.

Develop and maintain knowledge artifacts to be used in both training and production.

Develop and conduct Train-The-Trainer (TTT) sessions.

Maintain source materials and final content in a shared location (SharePoint) to be used for future development needs.

Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.

Partner with all customers, (internal and external) to identify training needs by program.

Schedule and lead regular project meetings with all clients (internal and external) to include communication of project status and development.

Provide project status updates and any possible risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines.

Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.

Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project.

Conduct analysis on operational performance to identify knowledge gaps.

Develop training action plans for individuals and groups based on performance needs.

Using defined program metrics, measure the effectiveness oftraining and modify content when gaps are identified.

Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.

Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.

ISD Certifications are highly desirable.

Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly preferred.

Minimum of 3 years of professional training and development experience

1-3 years of Instructional or Curriculum Design preferred

Call Center experience is preferred.

Strong project management and organizational skills

Ability to work with all levels of employee and management

Creativity

Ability to work in a fast-paced environment

Ability to develop training material with short timelines

Excellent writing, communication, and presentation skills

Detail oriented

Positive attitude

Ability to prioritize business requests and self-manage workload and timelines

Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.)

Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc.

Analytical, design and development skills

Maintain a positive work environment that fosters team performance.

Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness

Able to work a flexible schedule to include extended evening and weekend hours as needed

Ability to work in a team environment as well as autonomously

Able to travel on a limited basis

Competitive Salary with Incentives

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)