Bilingual German Customer Service Representative

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative working in a hybrid role in Budapest, Hungary, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

What You’ll Be Doing

The Customer Service Representative plays a key role in building customer loyalty by delivering exceptional service on behalf of our client—a global leader in premium automotive products and services. This role focuses on understanding customer needs through active listening, providing accurate information, and resolving concerns efficiently. Representatives are empowered to use customer satisfaction tools and resources to make informed decisions, address issues, and create a positive, trust-based experience that supports long-term relationships and brand loyalty.

During a Typical Day, You’ll

• Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
• Deliver outstanding service by taking ownership of each interaction and building trust with customers.
• Provide accurate information on products, services, accessories, and mobile communication features.
• Assist with delivery delays, warranty and claims, and battery vehicle inquiries for both customers and dealers.
• Review and approve requests within loyalty programs; collaborate with internal departments and dealerships to resolve issues.
• Use available tools and resources—including CRM, knowledge base, and subject matter experts—to resolve customer concerns efficiently.
• Accurately document all customer interactions and follow up as needed to ensure resolution.
• Support departmental initiatives, including marketing projects and performance improvement efforts.
• Meet individual and team goals; contribute ideas for enhancing the customer experience.
• Provide support to teammates, cover absences, and share knowledge through coaching and training.
• Stay informed on emerging product issues and assist in developing training or support materials.
• Perform other duties as assigned by leadership.

What You Bring to the Role

• Experience in Customer Service; Call Center/Automotive experience is a plus.
• Fluency in German language (written and spoken); English proficiency is a strong plus.
• Experience in a call center or high-volume customer service environment is a plus
• Passion for or familiarity with the automotive industry is an advantage
• Strong verbal and written communication skills, including grammar, punctuation, and active listening
• Excellent interpersonal, relationship-building, and conflict resolution skills
• Proven ability to remain calm, professional, and solution-focused under pressure
• Strong organizational and time management skills with the ability to prioritize tasks effectively
• High attention to detail and a commitment to integrity and trustworthiness
• Comfortable working with multiple systems and dual monitors
• Proficient with Microsoft Office and digital communication tools (email, SMS, live chat)
• Completion of advanced training academy or equivalent experience preferred

What You Can Expect

• Salary of HUF 379 196 (HUF 4 550 352 per year)
• Equipment to be provided (laptop, monitor, keyboard/mouse, and headset)
• Vacation Days (20 Statutory Days + Age-Related Benefits of 1–10 days)
• Structured, comprehensive onboarding through training, coaching, and regular feedback
• Training and Development Programs (Percepta College)
• Our Award-winning Employee Rewards Program (Perci Perks)
• And much more!

A Bit More About Your Role

• Location: Ford Central & Eastern Europe, Váci Greens Office Building, Building D, 6th Floor, 1138 Budapest, Váci út 121-127, Hungary
• Full-Time (40 Hours) / Hybrid Work Arrangement (2 days in office/3 days from home)
• Monday through Friday – 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM
• 6-Week Training Period – 4 weeks of intensive on-site training, followed by 2 weeks of advanced training

About Percepta

Established in 2000 as a joint venture between TTEC & Ford Motor Company, Percepta specializes in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-Hybrid