Desktop Support Specialist

Desktop Support Specialist – Athens

At TTEC, we’re all about the Human Experience. Elevated. As a Desktop Support Specialist in Cairo, Egypt, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Looking to utilize your technical problem-solving skills while keeping your English communication skills sharp? In this role, you’ll be a primary informational technology support maintaining desktop and workstations, distributing software, installing security updates and secondary troubleshooting.  You will be the escalation point for complex issues unable to be resolved through the remote team. 

Reporting to the Supervisor, Desktop Support you will work on site in Cairo supporting our teams in their daily operations. 

What You’ll be Doing

• Maintain, analyze, troubleshoot, upgrade, replace and repair computer systems hardware and computer peripherals.  Act as an escalation point for complex technical and configuration issues.
• Softphone and Hard Phone Configuration and Administration.
• Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates.
• Monitor and Maintain Site’s DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration. 
• Work with other IT teams during the development and deployment phase of new desktop images or software projects. Recommend method changes for processes and general group development involving new technology.
• Provide simple training and technical assistance to end users.  Able to lead by example and act as a mentor to Desktop Support Associate Technicians.

What You Bring to the Role

• Working knowledge of Chrome box and Chromebooks
• Relevant two-year associate or bachelor’s degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience.
• Superior IT support knowledge including ability to install, configure and troubleshoot current desktop operating systems.
• Working knowledge of PC hardware and Microsoft software applications 
• Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processes. 
• High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices.
• Ability to work flexible hours, rotating schedules and additional hours as required. 

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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