Supervisor, Learning & Development

Your potential has a place here with TTEC’s award-winning employment experience. At TTEC, we’re all about the Human Experience. Elevated. As a Supervisor, Learning and Development in Ahmedabad you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you’ll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You’ll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.

You’ll report to theGlobal Senior Manager, Learning & Development In this role, you’ll impact your team and learners through managing the training programs.

During a Typical Day, You’ll

·Lead and inspire your team to deliver effective learning programs that meet performance and completion targets

·Achieve training completion goals

·Manage day-to-day operations, processes, and reporting for all training activities

·Participate in client business reviews to share insights and training outcomes

·Improve the key success metrics associated with training goals

·Evaluate training delivery, curriculum effectiveness, and process efficiency to drive continuous improvement

·Deliver excellent employee experiences

·Develop, coach, support, and evaluate the team to help them reach for amazing

·Ensure your team has the tools, systems, and support needed to perform training

·Partner with Operations and Quality teams to ensure training translates into measurable performance improvement

What You Bring to the Role

·Experience in training and/or adult learning programs

·Nurturing an inclusive learning environment

·Encouraging and engaging coaching skills

·Data analysis and reporting skills

·Customer and employee focused mindset

·Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint),

·Call center experience preferred

·Prior experience managing or leading teams preferred

·Flexibility to work in a 24/7 environment

·Articulate is preferred

·Training designing knowledge is a plus

What You Can Expect

·Knowledgeable, encouraging, supporting and present leadership

·Diverse and community minded organization

·Career-growth and lots of learning opportunities for aspiring minds

·And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.