Especialista em Atendimento ao Cliente I
Overview
Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.
Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!
Being part of the TTEC family has its benefits
We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.
Job Details
- Tirar dúvidas e responder as perguntas de clientes
- Resolver desde questões simples a complexas
- Fazer atendimento com qualidade, pontualidade e eficiência
- Ser capaz de construir um forte relacionamento com os clientes
- Idade mínima de 18 anos
- Ensino Médio completo
- Experiência em atendimento ou vendas, preferencialmente em telemarketing
- Bom relacionamento interpessoal, com espírito de trabalho em equipe, facilidade no domínio e assimilação de novas ferramentas
- Boa dicção, bom vocabulário e ortografia
- Conhecimentos intermediários em informática – Sistemas Operacionais
- Facilidade no domínio de ferramentas
- Fiel e profissional em relação à utilização das informações confidenciais que tem acesso
- Foco na qualidade do serviço e respeito aos prazos e tratativas
- Remuneração compatível com o mercado
- Benefícios: Assistência Médica, Assistência Odontológica, Auxílio Creche, Seguro de Vida, Treinamento Remunerado, Oportunidades de Crescimento, Parcerias com Universidades e Escolas de Idiomas.
- Regime de contratação: CLT
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“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India
Position Profile
What makes an amazing customer experience champion? Check it out below!
- Empathetic listener
- Helpful
- Organized
- Problem solver
- Digitally savvy
- Trustworthy
Career growth matters
When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.
Our hiring process
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Step 1 - Apply
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Step 2 – Assessment
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Step 3 – Interview
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Step 4 – Potential job offer
We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.
Learn more
