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Inbound Sales Representative - Voice

Mumbai, India

Overview

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.

Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Being part of the TTEC family has its benefits

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    Free career development courses

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    Health & wellness programs

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    Paid time off & work-life balance

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    Community give back events

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    Referral & recognition programs

We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.

Job Details

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Inbound Sales Representative working onsite in Mumbai, Maharashtra, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!  

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm IST. Visit TTEC Mumbai at 403 & 404, Nesco IT Park. If you're considering relocation, we also provide virtual interviews.

What You’ll be Doing

Are you results focused and love to help others? Do you have a passion to maximize sales opportunities? In this role, you’ll work effectively to service and upsell client products to existing customers or prospective inquiries. Focused on educating the customer on their current products or services, you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s qualifying leads, resolving unique customer concerns, or fulfilling a need with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Bring your passion and product and brand knowledge to handle customer interactions, management objections and ultimately close the sale
  • Effectively listen and ask pertinent questions to identify sales opportunity cues, recommend, quote and negotiate products or services that meet those customer needs
  • Operate as a lead point of contact for all matters related to seller/customer portfolio and conduct deep dive analysis, develop and execute plans with existing sellers
  • Publish key insights and action plans based on data

What You Bring to the Role

  • Applied sales experience with a customer focus mindset
  • Impeccable spoken and written English language skills
  • High school diploma or equivalent
  • Computer experience

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Relocation assistance for those looking to move to Mumbai
  • CTC between 30,000 to 45,000 INR per month subject to last drawn & prior experience
  • And we have a healthy benefits package based on your position that could include paid time office, tuition reimbursement, health and wellness incentives, and so much more

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division Mumbai, Maharashtra Job Requisition 03ZKM
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Testimonial Profile

“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India

Position Profile

What makes an amazing customer experience champion? Check it out below!

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

Career growth matters

When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.

Career Path

Our hiring process

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    Step 1 - Apply

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    Step 2 – Assessment

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    Step 3 – Interview

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    Step 4 – Potential job offer

We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.

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Life at TTEC

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Whether you like working with clients, customers, or in a business support role, we have a position you’ll rock.

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