Dealer Technical Communication Specialist

What You’ll Be Doing

We are seeking a highly organized, automotive-industry professional to serve as the primary liaison and coordinator for the Dealer Warranty Admin Panel. This dual-impact role requires a blend of strategic communication and high-level logistical management. You will own all communications to the Warranty Admin Panel and develop technical communication initiatives that drive dealer engagement and operational efficiency. The ideal candidate will manage SE&O (Service Engineering & Operations) requests, ensuring that clear, engaging, and accurate content is delivered to our dealer network while maintaining the infrastructure for our monthly panel reviews.

Responsibilities

• Enhanced Dealer Technical Communications
  • Author / proofread / edit dealer technical communications

oOversee communication calendars and assist in executive communication planning

oCollaborate with internal departments to ensure consistent messaging

oCoordinate Technical Governance meeting agendas, communications, and deliverables

oManage internal Search and Rescue

• Support Warranty Admin Panel:
  • Meeting Coordination & Hosting: Serve as the primary lead for the coordination of monthly Warranty Admin Panel meetings, utilizing both in-person and virtual formats.
  • Manage all meeting logistics, including room bookings, audio-visual setup, and virtual platform management (e.g., Webex, Microsoft Teams, or Zoom). Ensure a professional environment by hosting sessions and troubleshooting any real-time technical or logistical issues.
  • Materials & Documentation: Collaborate with stakeholders to gather, organize, and format presentation materials and data decks. Ensure all participants have access to necessary documentation and agendas prior to the start of each session.
  • Travel & Logistics Management: Act as the central point of contact for all panel-related travel. Coordinate accommodations and travel itineraries, including booking flights, securing hotel accommodations, and organizing ground transportation. Facilitate group activities or off-site logistics associated with in-person panel meetings to ensure a cohesive experience for all attendees.

What You Bring to the Role 

Education

·Bachelor’s degree in Communications, Business Administration, Automotive Technology, or a related field. Or equivalent work experience

Experience

·Experience: 7+ years of professional experience in administrative coordination, technical writing, or dealer operations.

·Industry Knowledge: Prior experience within the Automotive industry is required; a background in service engineering, warranty, or dealer relations is highly preferred.

·Proven Track Record: Demonstrated experience managing complex logistics (travel, events, or large meetings) and authoring professional-grade communications for a wide audience.

Skills

·Organizational Excellence: Proven ability to manage multiple moving parts, from calendar invites to complex travel itineraries. Comfortable with timing plans and drive-for-results attitude. Ability to work independently, partnering directly with the client and other Ford team members as needed

·Technical Proficiency: Comfortable hosting virtual meetings and managing presentation software (PowerPoint, etc.).

·Communication: Strong interpersonal skills to interface with various levels of leadership and external vendors. Excellent written communication skills with keen attention to spelling, grammar, punctuation, formatting. Exceptional verbal communication skills with the ability to simplify and articulate complex processes with professional tone and patience

·Attention to Detail: High precision in managing travel dates, meeting agendas, and material accuracy.

·Collaboration: Strong collaboration skills to work in a team environment with deadlines. Strong cross functional teamwork.

·Microsoft Office Proficiency (Word/Excel/PowerPoint/Teams/Sharepoint/Project)

Other

·Hybrid work arrangement, onsite in Allen Park, MI

What You Can Expect 

·         Health/Dental/Vision/Life Insurance

·         Flexible Spending Account (FSA) and Health Savings Account (HSA)

·         401(k) with company match

·         Vacation/Sick Time and Paid Holidays

·         Tuition Reimbursement

·         Employee Assistance Program

·         Employee Discount Program

·         Training and Development Programs (Percepta College)

·         Employee Rewards Program (Perci Perks)

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one .

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.

Respect– a team that is accountable, dependable and gives you their full attention.

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.

Career Growth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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