IT Dealer Help Desk Support

Do you have excellent customer service skills? Do you want to join a luxury automotive brand?

Join our team as anIT Dealer Helpdesk Supportand immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!

What We Offer:

• Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.

• Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.

• Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.

What You’ll Be Doing

In this role, you’ll provide Tier 1 IT support to the Dealer Network and internal teams handling system access, administration requests, troubleshooting, and annual audits. Your ability to resolve technical issues, communicate clearly, and manage your workload will be key to ensuring an exceptional user experience.

During a Typical Day, You’ll:
• Provide IT support via phone or written communication to dealers and internal users
• Troubleshoot and diagnose system issues, escalating when needed
• Perform root cause analysis and coordinate with relevant teams
• Manage Dealer system access and complete annual system audits
• Support system-related queries with clear, professional guidance
• Work independently and collaboratively within the team
• Contribute to special projects or additional tasks as needed

What You Bring:

Education & Experience:High school certificate required; tertiary qualification in IT (completed or in progress) preferred. Minimum of 2 years in a customer service or IT helpdesk support role (face-to-face or over the phone); 4 years preferred.
Communication Skills:Strong verbal and written communication skills. Ability to explain technical concepts to both technical and non-technical users. Skilled in providing clear guidance and on-the-spot training
Time Management:Able to manage multiple tasks, prioritize effectively, and work within SLAs. Demonstrated ability to work independently while following established processes.
Technological Aptitude:Comfortable using Microsoft Office and standard contact center tools. Ability to navigate multiple systems and screens with ease.
Professionalism:Maintains a proactive, flexible, and professional approach. Able to represent Percepta’s mission and values in every interaction

Availability:
• Must have full working rights in Australia
•This is a part time role. Availability to work on a rotational roster, 19 hours per week/ 38 per Fortnight: Tuesday- 9.00 am to 5.00pm, Thursday- 1.00 pm to 5.00pm, Friday- 9.00am to 5.00pm.

Join us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team!