Albanian-English - Content Moderator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Albanian-English - Content Moderator working on-site in Plovdiv, Bulgaria you’ll be a part of bringing humanity to business. #experienceTTEC

 What You’ll be Doing

 Passionate about delivering a positive user experience? Have a knack for problem solving and are looking for a challenging and rewarding opportunity? Then this potential project may be the perfect role for you. In this role, you will be responsible for reviewing, analyzing and moderating user-generated content, including text, images, audio, and video. You will work with our clients to ensure compliance with their content policies and guidelines, as well as provide a positive experience for their users. To be successful in this role, you must have excellent communication skills and be able to handle multiple tasks at once. You should have a strong understanding of social media platforms, as well as a keen eye for detail. You must also have a good understanding of online safety and security, as well as the ability to interact professionally with clients. 

During a Typical Day, You’ll 

• Serve as an advocate for the user community
• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
• Fulfill base productivity and quality requirements
• In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.

What You Bring to the Role 

• Minimum 1 year content moderation or contact center experience or those with relevant education and demonstrated quick learning curve.
• Familiarity with internet laws and regulations, in particular about online content moderation
• Comfortable and understand that the job requires reviewing internet content that may be deemed inappropriate or contain explicit materials
• Passionate about internet entertainment, mobile-web and video content, and pop culture. 

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 

Visit https://mybenefits.ttec.com/bgr/ for more information. 

About TTEC 
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 
#LI-Onsite