Customer Service Representative – Luxury Retail - English – Hybrid
ЗА НАС
Нашата работа прави клиентите щастливи! Ние внасяме повече човечност в бизнеса. Ние сме хората и напредналите технологии, които стоят зад много от най-емблематичните марки в света.
Готови ли сте да озарите нечии ден? Независимо дали става въпрос за бързо предоставяне на информация на клиентите, консултирането им за продукти с разбиране и топло отношение или намиране на решения на проблемите им с усмивка, вие ще издигнете клиентското изживяване от средно до изключителното ниво.
Вие имате основна заслуга за впечатлението, което оставяме у клиента и потребителя, както и за изживяването на служителите. Нашият екип за обслужване на клиенти е голямата причина да сме компания, печелещи награди!
Работа от вкъщи : да
ПОДРОБНОСТИ ЗА РАБОТАТА
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working on a hybrid set up in Montreal, Quebec, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Canada says it all
What You’ll be Doing
Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you’ll support customers of an iconic global luxury retail brand. You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment.
You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customers’ needs and provide alternative solutions including upselling products or services
What You Bring to the Role
- 6 months or more of customer service experience
- Fluency in English. In this role you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
What You Can Expect
- A hybrid work set up: work primarily from home with occasional on site collaborations in our Montreal office
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Location/Division Montreal, Quebec , Canada Job Requisition 042XO Work From Home YesNo jobs have been viewed recently.

“Чувствам се много удовлетворен. TTEC насърчава прозрачността и работата в екип и приветства новите идеи. TTEC вярва в създаването на по-добри професионалисти и разполага с програми за развитие. Такива щастливци сме, че можем да работим и да се обучаваме едновременно!” Анкит, Старши мениджър, Продажби, TTEC Индия
Профил на позицията
Как да бъдете шампион по клиентско изживяване? Вижте какво е нужно отдолу!
- Емпатичен слушател
- Полезен съветник
- Организиран
- Решаващ проблеми
- Умело боравещ с цифрови технологии
- Надежден
Изберете своя кариерен път
Присъединявайки се към TTEC, кариерата ви ще бъде толкова индивидуална, колкото сте и самите Вие. Справяйки се отлично в избраната от Вас първа роля, може да решите, че това е перфектната позиция за Вас. Ще се развивате чрез допълнително обучение и ще станете още по-добри. Можете, също така, да решите, че искате да научите нови умения или да надградите предишния си опит. Ще имате възможност да работите с Вашия пряк ръководител, за да създадете своя персонализиран професионален профил. Можете да развиете потенциала си в ръководна роля на екипа, или да промените курса, присъединявайки се към екип Обучение или Управление на работната сила, или може би дори Подбор на персонал, където ще бъдете посланик на TTEC.

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