Trainer - Percepta

At Percepta, we bring first-class service across each market we support. 

What You’ll Be Doing 

The Training Specialist facilitates training in several areas, including but not limited to new hire onboarding, up-training, and refresher training. Using adult learning principles, the Training Specialist ensures the learners are engaged and participating in training to ensure maximum learning opportunities. As needed, the Training Specialist may partner with leadership to ensure Percepta’s policies and procedures while in training are followed. When not in training, the Training Specialist will participate in taking calls, quality calibration sessions, and completes special projects as assigned.

During a Typical Day, You’ll

·Participate in “Train the Trainer” sessions conducted by the ISD and demonstrate proficiency in training before being considered certified to facilitate content.

·Ensure all equipment and systems are in place prior to start of class, i.e., headphones, telephones, computers, and software functionality.

·Partner with Human Resources, Quality, and Operations to schedule New Employee Orientation, and departmental presentations as needed.

·Facilitate classes based on the objectives and agendas provided to maximize learner engagement and retention.

·Using the adult learning principles, adapt instructional style based on learner needs.

·Ability to analyze group dynamics and interpret non-verbal messages to determine if/when learners are struggling to understand content. Ability to adapt delivery to reengage learners that are struggling.

·Manage the set-up and breakdown of the training classroom to ensure facility is ready for training start dates and times.

What You Bring to the Role 

·High school diploma or GED

·Strong communications and presentation skills

·Organizational skills

·Analytical skills to review new processes and derive potential impact to program

·Ability to create new training tools with minimal assistance

·Ability to identify changes specific to program, disseminate information as needed, and create tools in support of new information

·Strong listening skills

·Strong leadership skills

·Computer Skills – MS Office: Word, Excel, PowerPoint, Outlook and Internet

·Proven ability to perform in a fast-paced environment and with minimal supervision

·Able to work a flexible schedule to include extended evening and weekend hours as needed

·Ability to work in a team environment as well as autonomously

·Ability to stand for long periods of time while delivering classroom training

·During downtime, proactively research current training trends to apply in training

What You Can Expect 

• $19,500 monthly.
• Life Insurance (25 monthly salaries).
• Savings Fund
• Groceries card.
• Restaurant Card (Eligibility after 90 days in the company).
• Annual vacation: 16 days at first year
• 25% Vacation Bonus.
• Annual Bonus (7 / 14 / 21 days of employee's daily salary in first, second and third year).
• Christmas Bonus (15 days).
• Training and Development Programs (Percepta College).
• Employee Rewards Program.
• Work on site: CDMX- Monumento a la Revolución.

A Bit More About Your Role 

• Up to 5% travel may be required.

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions

Respect– a team that is accountable, dependable and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth– lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.