Executive Director, Systems Software Engineering

Your potential has a place here with TTEC’s award-winning employment experience. As a Executive Director, Enterprise SaaS Applications working onsite in Hyderabad, Telangana, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

What You’ll Do –

The Executive Director, Enterprise SaaS Solutions is responsible for providing strategic leadership and direction for the architecture, implementation, integration, maintenance, and enhancement of enterprise SaaS applications. This role focuses on HR, Finance, and other critical enterprise applications, ensuring they align with the company's business objectives and support its growth. The technologies in this group are the most impactful for our financial health and employee engagement. The Executive Director will passionately lead a team of IT professionals, manage vendor relationships, and collaborate with cross-functional teams to drive innovation and continuous improvement.

You'll report to Vice President

During a Typical Day, You’ll

• Provide overall technical vision and leadership for the Enterprise SaaS Applications team,

including HR, Finance, and other enterprise applications.

• Collaborate with stakeholders to identify and prioritize key IT initiatives that support the company's goals and objectives.

• Partner with various business leaders in the crafting of business cases and selection of technologies that elevate employee experiences and operating margins.

• Provide technical and functional guidance to IT staff and end users.

• Accelerate SaaS solution value through modern integration and data sharing approaches

• Bring AI adoption opportunities across SaaS solution stack to augment employee performance and efficiency.

• Manage vendor relationships, including contract negotiation, compliance requirements, and

• performance monitoring.

• Participate in budget and planning.

• Drive innovation and continuous improvement within the IT department.

• Build and lead high-performing teams of technologists.

• Establish best practices and repeatable processes that foster knowledge sharing, skill building

• and career advancement across business domains and applications

What You Bring to the Role

• Proven experience in leading IT teams and managing complex SaaS applications.

• Strong knowledge of HR and Finance systems, with demonstrable experience leading teams responsible for one of the following: Oracle E-Business Suite, ServiceNow, or payroll systems.

• Excellent communication and leadership skills.

• Ability to collaborate effectively with cross-functional teams.

• Proven ability to develop employee skills

• Process driven with a focus on quality and efficient delivery of technology

• Strong problem-solving and decision-making abilities.

• Expertise in managing SaaS and COTS applications, with a focus on HR and Finance systems.

• Knowledge of compliance and risk management in IT projects.

• Familiarity with cloud, storage, network, and virtualization technologies.

• In-depth understanding of SOX compliance, including the establishment of internal controls, documentation of financial processes, and conducting regular internal and external audits.

• Strong knowledge of security and compliance frameworks, data privacy and related best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.

Expected Outcomes:

• Successful implementation and integration of enterprise SaaS applications, ensuring they meet performance expectations and align with business objectives.

• Enhanced efficiency and effectiveness of HR and Finance systems, leading to improved business processes and operations.

• Strong vendor relationships, ensuring compliance with contractual obligations and service level agreements (SLAs).

• Continuous improvement and innovation within the IT department, driving the adoption of emerging technologies and best practices.

• Effective management of the Enterprise SaaS Applications budget, ensuring cost effectiveness and return on investment (ROI).

• High-performing IT team, with ongoing support and training for end-users to maximize the

• utilization of enterprise applications.

• Robust security measures and compliance with industry regulations and standards,

• mitigating risks associated with enterprise applications.

• Regular monitoring and reporting of key performance indicators (KPIs), with actionable

• insights for continuous improvement

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite