Head of Internal Audit

Your potential has a place here with TTEC’s award-winning employment experience. As the Head of Internal Audit working (hybrid as needed by the business) in Denver, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing:

As the Head of Internal Audit, you will play a crucial role in evaluating risk and formulating the internal audit strategy. You will oversee internal audits to ensure TTEC operates with integrity, accountability, and efficiency. Reporting to the Chairman of the Audit Committee, administratively to the CFO and collaborating with senior leaders and other Board of Directors, you will work to enhance governance, risk management, and internal controls. You will lead a team of skilled auditors and work across various departments to provide actionable insights that protect and improve the company’s operational and financial integrity. This position is dynamic, challenging, and offers the opportunity to influence high-level decision-making.

During a Typical Day, You’ll:

•Strategic Leadership: Develop and implement a comprehensive internal audit strategy that aligns with TTEC’s organizational goals and risk profile.

•Audit Planning: Lead the creation of the annual audit plan, prioritizing high-risk areas and ensuring compliance with industry standards and regulations.

•Execution & Oversight: Manage the delivery of audit engagements, including reviewing risk management, internal controls, and business processes.

•Stakeholder Collaboration: Serve as a trusted advisor to senior leadership, providing timely and insightful recommendations to enhance business processes and mitigate risks.

•Governance and Compliance: Ensure adherence to relevant internal control frameworks and external regulations (Sarbanes-Oxley). Provide independent assurance to senior management and the audit committee by identifying potential risks, presenting audit findings and risk assessments, and recommending improvements. Monitor and report on the implementation of corrective actions taken by management in response to audit findings.

•Team Management: Recruit, develop, and manage the global internal audit team, fostering a culture of continuous improvement, accountability, high professional standards, and leading industry best practices.

•Regulatory Compliance: Collaborate with compliance teams to ensure adherence to applicable laws, regulations, and internal policies, and coordinate with external auditors as necessary.

•Innovation: Utilize data analytics and modern auditing techniques to enhance audit effectiveness and organizational value.

•Coach and develop domestic and international team members, including establishing annual goals and monitoring progress and achievement of results

What You Bring to The Role:

•Bachelor’s degree in accounting, Finance, Business Administration, or a related field.

•Certified Public Accountant (CPA), or equivalent professional accounting designation.

•14+ years of progressive experience in public accounting or internal audit of a large public company, including 5+ years in a leadership role. CX experience is a plus.

•Strong understanding of internal control frameworks, risk management principles, and corporate governance best practices.

•Excellent communication and presentation skills to effectively convey complex audit findings to senior management and the audit committee.

•Leadership abilities to manage and motivate a team of internal auditors.

•Proven ability to build relationships with key stakeholders across different businesses/functions.

•Knowledge of internal auditing standards and proficiency with data analytics tools.

•Experience with a Big 4 audit firm and CPA preferred but not required

•Results oriented with the ability to work in a fast-paced environment and prioritize workload while performing multiple tasks

•Detailed oriented in execution of work

•Adaptable to various competing demands and demonstrate a high level of customer service

•Ability to motivate, influence and develop others toward a common goal and career opportunity

•Strong business acumen and judgement and acute problem-solving skills

•Excellent communication skills (verbal, written and interpersonal skills), the ability to interact with all levels of management throughout the organization and the initiative to deliver expected results

•Experience in motivating and managing local and remote teams

•Progressive career experience and demonstrated team leadership over an accounting organization

What You Can Expect

·       An annual incentive program

·       Medical, dental, and vision

·       Tax-advantaged health care accounts

·       Financial and income protection benefits

·       Paid time off (PTO) and wellness time off

·       Tuition reimbursement and access to thousands of free online courses

Visit TTEC Benefits for U.S. Employees | TTEC for more information.

The anticipated range is $160-180,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.