Revenue Assurance Analyst

Your potential has a place here with TTEC’s award-winning employment experience.As a Revenue Assurance Analyst working remotely in Ahmedabad, India, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

What You’ll Do -
We are seeking a detail-oriented and analytical Revenue Assurance Analyst to support our finance operations by ensuring accurate revenue recognition, contract compliance, and invoice validation. This role involves reviewing contracts, maintaining invoice templates, performing reconciliations, and supporting monthly and quarterly revenue analytics.

You'll report to Senior Supervisor, Revenue Assurance.

During a Typical Day, You’ll

·Contract Review & Revenue Recognition

oAccess and utilize Klarity to review contracts initiated by Legal.

oPrepare and update invoice templates based on contract terms.

·Invoice Template Management

oMaintain and update Excel-based invoice templates ensuring accuracy of rates, quantities, and contract references.

oLock and submit templates for approval and release to Billing Operations.

oConduct detailed invoice reviews using a standardized checklist.

oValidate invoice amounts, line items, rates, training, bonuses/penalties, and client agreements.

·Revenue Accrual & Journal Entry Upload

oUse approved templates and data sources (Looker, Oracle, etc.) to calculate and upload revenue accruals.

oPerform JE uploads using Oracle and GL Web ADI templates.

oUpdate and maintain the Bill Log for accrual and reclass tracking.

oEnsure accuracy of key financial fields and document variances.

·Financial Reconciliation & Revenue Analysis

oPerform monthly reconciliations for revenue accruals and reserves using Hyperion and internal financial reports to ensure accuracy and compliance.

oAnalyze monthly revenue and cost fluctuations, identifying and explaining variances that fall outside of established thresholds.

oConduct Accrual to Invoice variance analyses to ensure alignment between financial records and billing data.

oReview and interpret quarterly revenue trends through flux analysis, comparing current and historical financial data to provide insights and support strategic decision-making

What You Bring to the Role

·Hands-on experience reviewing customer contracts for billing and revenue recognition using tools like Klarity or similar contract management systems.

·Proficient in maintaining and validating Excel-based invoice templates, ensuring accuracy in rates, quantities, and client-specific terms.

·Skilled in preparing revenue accruals and journal entries using data from systems like Looker and uploading entries via Oracle and GL Web ADI.

·Experienced in performing monthly revenue reconciliations using Hyperion and financial reports, ensuring accuracy and compliance with accounting policies.

·Strong analytical skills to perform variance analysis (Accrual vs. Invoice, month-over-month fluctuations), and identify root causes for discrepancies.

·Comfortable working cross-functionally with Legal, Billing Operations, and Finance teams to support revenue assurance and billing accuracy.

·Knowledge of revenue recognition principles and billing workflows, including approvals, invoice audits, and accrual tracking via Bill Logs.

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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