Sourcer
Description - External
What you’ll be doing:
Bringing smiles is what we do at TTEC… for you and the customer. As a Sourcer working onsite in Cape Town South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Our sourcing team build and execute targeted sourcing plans, identifying, engaging, and qualifying prospective candidates to build a robust talent pipeline for current and future multilingual hiring positions across EMEA. They will utilize a strong client-centric focus to drive candidate generation strategies in partnership with TA leaders, managers and recruiters and leverage our technology platforms to build a strong candidate pipeline aligned to current and future talent needs.
You’ll report to the Sr Manager, Talent Acquisition for EMEA. In this role, you’ll impact the business through your sourcing initiatives.
During a Typical Day, You’ll:
• Implementing high-volume, multilingual sourcing strategies to attract candidates that meet our client's specifications
• Proactively source candidates via job boards, social networks and other tools
• Build and maintain a talent pool for our key roles and languages
• Conducting comprehensive market and competitor’s analysis
• Measuring and reporting on sourcing metrics
• Follow up with internal referrals
What You Bring to the Role:
• At least 1 years’ experience in a sourcing role
• Demonstrated experience with sourcing techniques (e.g. Boolean search, social recruiting, engaging candidate outreach)
• Excellent English skills, written and spoken; A second EMEA language is advantageous
• Experience with Taleo or similar ATS
• Experience in multinational environment (especially in BPO sector) as a plus
• Excellent communication and negotiation skills
• Adaptable individual who can work in a fast-paced, change driven environment
• Positive attitude and drive for success
• Strong attention to detail
What You Can Expect
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Сходни длъжности
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Celebrating Our Customer Experience Champions this Customer Service Week 10/02/2023 Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers' faces.
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Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry 07/17/2023 It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
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12/09/2023
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12/22/2023
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Love Your Career At TTEC: Grow, Belong, Inspire 03/01/2024 In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
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3 Ways to Light Up Your Career with Purpose 04/18/2024 Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
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How A Positive Work Experience Leads To Professional Development 04/26/2024 Experience is the ultimate teacher on the path to professional development in every industry. Take the customer service field as an example. Each interaction with a customer presents a unique opportunity to apply learned skills, adapt to different situations, and refine techniques.
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Unlocking Customer Experience Careers: Strategies to Stand Out as an Applicant 05/02/2024 The job market is currently more competitive than ever, take the customer service industry, for example. Because of the number of people who want to break into the industry, job seekers need to adopt strategic approaches to set themselves apart from the crowd.
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03/18/2025