Sales Representative

Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Representative working in Gosford, Australia, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Australia says it all! 

What You’ll be Doing

Are you results-focused and love to help others? Do you have a passion to maximize sales opportunities while operating within a structured, compliant framework? In this role, you’ll work effectively to service, enhance, and build relationships with current and future customers. Consistently achieve and exceed individual and team sales targets for general insurance products through proactive engagement and effective closing techniques. You’ll provide professional customer service, always adhering strictly to all regulatory compliance guidelines and industry standards, ensuring ethical and lawful sales practices. Whether it’s getting answers for customers quickly or understanding their needs to offer them the best and most compliant solutions, you’ll be the difference between their customer experience being just average or an exceptional one.

You'll report to the Sales Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

• Apply strong knowledge of products and brand positioning, along with goal-oriented and negotiation skills, to achieve sales targets, address client objections, and expand business opportunities.
• Efficiently recommend, quote, and negotiate general insurance product knowledge with customers to close the sale while identifying and compliantly handling all sales opportunities.
• Proactively identify and capitalize on cross-selling and up-selling opportunities to maximize revenue per customer, while ensuring customer needs are met compliantly.
• Efficiently manage a high volume of inbound and outbound customer interactions, maximizing conversion rates and maintaining high levels of productivity.

What You Bring to the Role

• Proven track record of working efficiently and in full compliance within strict financial services or insurance regulations.
• 1 year or more of sales experience, preferably in general insurance.
• Demonstrated understanding of ASIC regulations, general insurance codes of practice, and data privacy requirements.
• Exceptional time management and organizational skills, with a proven ability to manage multiple priorities in a fast-paced sales environment.
• Proficiency in sales software and CRM systems for efficient lead management and performance tracking
• Ability to manage communications and full lifecycle sales in an omnichannel communication environment, which could include outbound sales, email and chat.
• Highly self-motivated, results-driven, and possesses a strong track record of consistently achieving and exceeding demanding sales targets.
• Flexibility to work rotating shifts that could include weekdays 9am to 8pm & Saturdays 9am – 2pm.

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• Competitive salary of $65k base + superannuation
• The opportunity to work in a hybrid working environment
• And yes... performance bonus opportunities and most of the benefits you'd expect and maybe a few that might pleasantly surprise you like
  o    Achievable commissions and performance-based bonuses
  o    Potential to earn Qantas Frequent Flyer points to see the world
  o    Tenure reward payments at your anniversary

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.