Database Administrator (Microsoft SQL Server)

Your potential has a place here with TTEC’s award-winning employment experience. As a Database Administrator (Microsoft SQL Server) working hybrid (2 days per week on-site) in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you enjoy keeping business-critical databases available, fast and secure? Are you analytical, hands-on and energized by solving production incidents? In this role, you’ll join our team in Sofia supporting enterprise SQL Server environments for a leading technology client, acting as an escalation point for Level 1 support. You’ll maintain database availability, performance and security, resolve production incidents, and contribute to upgrades and infrastructure improvements.

During a Typical Day, You’ll

• Administer SQL Server instances, including installation, configuration, patching, upgrades and database migrations
• Maintain high availability and disaster recovery solutions, monitor replication health, and perform planned failovers and recovery tests
• Manage backups, restore testing, database integrity checks, index and statistics maintenance, and SQL Server Agent jobs
• Investigate performance degradation, blocking, deadlocks, connectivity failures and resource bottlenecks
• Manage database access and security, monitor capacity, and automate routine administration tasks
• Own incidents through resolution, contribute to root cause analysis, and maintain operational documentation within ITIL-based processes
• Work with application and infrastructure teams, communicate with customers, and provide guidance to junior engineers

What You Bring to the Role

• 3+ years of hands-on experience administering Microsoft SQL Server in production environments
• High availability and disaster recovery: Always On Availability Groups, Failover Cluster Instances (FCI) and log shipping; understanding of
• Windows Server Failover Clustering, quorum and witnesses
• Availability Groups: synchronous and asynchronous commit, listeners, failover modes and troubleshooting data synchronization issues; understanding of RPO and RTO requirements
• Backup and recovery: full, differential and transaction log backups, recovery models, log chains, point-in-time recovery and restore validation
• Performance troubleshooting: execution plans, indexes, statistics, wait statistics, blocking and deadlocks; practical use of DMVs, Query Store and Extended Events
• Instance configuration and capacity: SQL Server memory settings, MAXDOP, tempdb, transaction log growth, and CPU, memory and storage bottlenecks
• Security: Windows and SQL authentication, logins, users, roles, permissions, service accounts and least-privilege access; familiarity with TDE
• Database maintenance and monitoring: DBCC CHECKDB, SQL Server Agent jobs and alerts, error logs, and index and statistics maintenance
• T-SQL for administration and diagnostics, with PowerShell scripting experience for routine automation
• Working knowledge of Windows Server, Active Directory, DNS, storage and networking as they relate to SQL Server
• Strong troubleshooting and communication skills, with experience handling production incidents and working with customer-facing support teams
• Hands-on Oracle Database administration experience is a significant advantage; experience with SQL Server replication, SSIS or SSRS is a plus
• Willingness to take part in standby coverage a few days per month, being available to pick up your phone on designated days between 8:00 PM and 8:00 AM

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

The anticipated salary for this role is 3,200 EUR gross per month.

A Bit More About Your Role

You’ll work closely with TTEC colleagues and with our client’s application and infrastructure teams, so you’ll see first-hand how your work keeps business-critical customer environments running. We value curiosity and a love of learning: if you’re keen to expand your expertise in database performance, high availability and automation, with technical knowledge sharing, training and certification support, we want to hear from you. You’ll also have a chance to make great new connections within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

Working hours and standby: standard working hours are Monday to Friday, 9:00 AM–6:00 PM, in a hybrid model with 2 days per week on-site in Sofia. In addition, you’ll take part in standby coverage for a few days per month, being available to pick up your phone on designated days between 8:00 PM and 8:00 AM. The time you actually work during standby is treated as overtime and paid at the applicable increased rate, and the standby time itself is compensated in accordance with Bulgarian legislation.

You’ll report to a Manager. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.