Team Lead, Service Delivery
WhatYouBringtotheRole
·Minimumof2–3yearsofexperienceinpeoplemanagementandteam leadership
·Associatedegree,technicalschoolcertification,oratleast4yearsofrelevantworkexperience in a call center environment
·Provenabilitytofosteraperformance-drivenculturebymotivating,mentoring,andinspiring team members
·Strongtimemanagementskillswiththeabilitytoprioritizetaskseffectively
·Demonstratedexperienceinsupportingteamswiththenecessarytools,systems,andresources to ensure successful daily operations
·Acustomer-centricapproachwithastrongfocusonserviceexcellence
·Proficientinnavigatingandutilizingvariouscomputersystemsandsoftware
WhatYouCan Expect
·Supportiveofyourcareerandprofessional development
·Aninclusivecultureandcommunitymindedorganizationwheregivingbackisencouraged
·Aglobalteamofcuriouslifelonglearnersguidedbyourcompanyvalues
·Askusaboutourpaidtimeoff(PTO)andwellnessandhealthcare benefits
·Andyes...agreatcompensationpackageandperformancebonusopportunities,benefitsyou'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Сходни длъжности
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Celebrating Our Customer Experience Champions this Customer Service Week 10/02/2023 Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers' faces. -
Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry 07/17/2023 It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
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12/05/2023
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12/06/2023
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12/06/2023
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Contact Us | TTEC 12/06/2023
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12/09/2023
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12/22/2023
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Love Your Career At TTEC: Grow, Belong, Inspire 03/01/2024 In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
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3 Ways to Light Up Your Career with Purpose 04/18/2024 Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
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How A Positive Work Experience Leads To Professional Development 04/26/2024 Experience is the ultimate teacher on the path to professional development in every industry. Take the customer service field as an example. Each interaction with a customer presents a unique opportunity to apply learned skills, adapt to different situations, and refine techniques.
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Unlocking Customer Experience Careers: Strategies to Stand Out as an Applicant 05/02/2024 The job market is currently more competitive than ever, take the customer service industry, for example. Because of the number of people who want to break into the industry, job seekers need to adopt strategic approaches to set themselves apart from the crowd.
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05/15/2024
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06/20/2024
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06/21/2024
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03/18/2025
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