Senior Manager Regional Human Resources

Senior Manager, Regional Human Resources

At Percepta, we bring first-class service across each market we support. As aSenior Manager, Regional Human Resources you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 

The Senior Human Resources Manager is responsible for the planning, development, implementation and administration of Percepta’s personnel, employee development, and employee relations within a specified Region. They will also work collaboratively and assist with compensation, benefits, and timekeeping processing and submission as needed. The Senior Human Resources Manager is responsible for multiple sites and HR Services programs.

During a Typical Day, You’ll

Staff and Department Management

·Partner with the Global TA group for talent acquisition activities as needed. Direct and manage a team of Human Resource staff responsible for administration, personnel file maintenance, and employee relations.

·May have secondary dotted line management responsibilities for benefits, compensation, time- keeping and payroll employees as needed.

·Follow the compensation program and work with the Global Compensation team to determine pay rates and annual merit increases based on performance results.

·Direct and evaluate performance through the performance evaluation process, one-on-ones, corrective actions, etc.

·Plan, direct and distribute workload to department members.

·Collaborate with senior leadership, managers, and team leaders to spread human resources competencies throughout the organization.

·Clearly understand and communicate the organization’s mission and values.

·Manage the functional areas of Employee Relations and Administration, and Workers for each location within the specified region.

·Partner with Corporate HR to direct the development, implementation and maintenance of employment law policies and programs including Equal Employment Opportunity to ensure compliance.

·Responsible for leadership training on HR related topics such as employee relations, harassment, policies and changes, etc.

·Implement programs as developed and directed by Corporate HR.

Work Environment and Personnel Development:

·Work on improving own skills; leadership, mentoring/coaching, applicable laws and regulations, best practices, etc.

·Support and sustain a positive work environment that fosters team performance through own work and behavior.

·Provide and facilitate development opportunities for staff members.

·Work closely and collaboratively with Global team, ensuring communication, transparency, and best practices across all regions, locations, and the globe.

What You Bring to the Role 

·Bachelor’s degree in human resources or related field.

·Master’s degree preferably in Human Resource Management or related field.

·10 years of strong HR Generalist experience

·7 years proven experience in an HR Management role

·7+ years’ experience with emphasis on employee relations and recruitment

·7+ years of experience in coaching employees and managing complex, difficult and emotional issues

·7+ years’ experience in employment law, Region-specific (EEO, FMLA, ADA, Grievance, Tribunals, TUPE, etc.)

What You Can Expect 

·Competitive Salary with Incentives

·Health/Dental/Vision/Life Insurance

·Flexible Spending Account (FSA) and Health Savings Account (HSA)

·401(k)

·Vacation/Sick Time and Paid Holidays

·Tuition Reimbursement

·Employee Assistance Program

·Employee Discount Program

·Training and Development Programs (Percepta College)

·Employee Rewards Program (Perci Perks)

A Bit More About Your Role 

·Must be able to maintain the strictest confidentiality.

·Must be able to interact with vendors and customers and represent Percepta professionally with all outside organizations.

·Ability to travel as needed, both domestically and internationally with little notice.

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing services and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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