Team Leader, Service Delivery with English
VISIÓN GENERAL
El objetivo de nuestro negocio es hacer felices a los clientes. Es por eso que damos un toque humano a los negocios. Somos las personas y la tecnología avanzada que hay detrás de muchas de las marcas más emblemáticas del mundo.
¿Te gustaría alegrarle el día a las personas? Ya sea brindar respuestas prontas a las y los clientes, asesorarles con paciencia y empatía sobre productos o resolver sus problemas con una sonrisa, marcarás la diferencia entre que la experiencia del cliente sea normal o excepcional.
Tu papel es fundamental para mejorar la experiencia de los clientes, los consumidores y los empleados. Y nuestro equipo de atención al cliente es una de las principales razones por las que contamos con una cultura empresarial galardonada.
DETALLES DEL PUESTO
As aTeam Lead,in ourPlovdiv site, you’ll be a part of creating and delivering amazing customer experiences while you also#ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll Do:
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.
You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
About TTEC:
As we highly value our employees, we provide:
- Regular working hours scheduled from Monday to Friday;
- Introductory training aimed at enhancing your Team Lead skills;
- Additional health insurance and reimbursement for medical and dental services;
- Food vouchers from the first month + corporate discounts;
- Crafting a roadmap for your career progression and growth within a team of seasoned professionals, leveraging the collective strength of sharing experiences;
- Collaborating with friendly, driven, and enthusiastic team to thrive in a positive and enjoyable workplace.
Your main responsibillites will include:
- Develop team, including new hire and on-the-job training, motivation and coaching to reinforce required skills;
- Ensure schedules are managed efficiently and in a timely, cost effective and accurate manner;
- Review team performance and delivers monthly performance reviews;
- Exhibit a thorough understanding of the project business and strategy;
- Ensure leadership and management of the team in a manner consistent with TTEC's goals, values and objectives;
- Create a positive work environment that fosters team performance through own work and behavior (lead by example).
We're in search of innovators who embody the following:
- Fluency inEnglish;
- Very goodGerman (or other language)will be an advantage;
- At least 1 year of experience in a leading position;
- Promote a performance-driven culture and always work towards reaching for amazing;
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks;
- Mentor and inspire others;
- Strong time management skills and the ability to prioritize a busy workload;
- Strong customer focus and a proactive approach to continuous improvement of the customer experience.
Click on theApplybutton to let us know about you.
Please send your CV inEnglish.
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
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“Siento que estoy muy bien preparado. TTEC fomenta la transparencia y el trabajo en equipo y valora las nuevas ideas. TTEC cree en la formación de mejores profesionales y tiene programas de desarrollo. Nos sentimos muy capacitados porque podemos ganar y aprender al mismo tiempo.” Ankit, Gerente Senior de Ventas de TTEC India
Perfil del puesto
¿Qué hace que un campeón de la experiencia del cliente sea increíble? Descúbrelo a continuación.
- Oyente empático
- Colaborador
- Organizado
- Solucionador de problemas
- Conocedor del mundo digital
- Confiable
Elige tu propia trayectoria profesional
Cuando te unes a TTEC, tu trayectoria profesional es tan individual como tú. A medida que te vayas destacando en el primer puesto que elijas, puede que decidas que ese es el puesto perfecto para ti. Crecerás gracias a la formación complementaria y mejorarás aún más. Y puede que también decidas que te gustaría aprender nuevas habilidades o ampliar tu experiencia previa. Trabajarás con tu superior para diseñar tu trayectoria profesional personalizada. Podrías incluir un puesto de líder de equipo, la transición a la capacitación o la gestión de personal, o tal vez incluso el reclutamiento, donde serás un embajador de la marca para el próximo miembro de TTEC.

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