Especialista em Atendimento ao Cliente I
VISIÓN GENERAL
El objetivo de nuestro negocio es hacer felices a los clientes. Es por eso que damos un toque humano a los negocios. Somos las personas y la tecnología avanzada que hay detrás de muchas de las marcas más emblemáticas del mundo.
¿Te gustaría alegrarle el día a las personas? Ya sea brindar respuestas prontas a las y los clientes, asesorarles con paciencia y empatía sobre productos o resolver sus problemas con una sonrisa, marcarás la diferencia entre que la experiencia del cliente sea normal o excepcional.
Tu papel es fundamental para mejorar la experiencia de los clientes, los consumidores y los empleados. Y nuestro equipo de atención al cliente es una de las principales razones por las que contamos con una cultura empresarial galardonada.
Formar parte de la familia TTEC tiene sus beneficios
Trabajamos arduamente para ganarnos tu sonrisa todos los días. Tanto si trabajas desde casa como si lo haces en uno de nuestros increíbles centros, contamos con prestaciones y programas para a ti y a tu familia.
DETALLES DEL PUESTO
- Tirar dúvidas e responder as perguntas de clientes
- Resolver desde questões simples a complexas
- Fazer atendimento com qualidade, pontualidade e eficiência
- Ser capaz de construir um forte relacionamento com os clientes
- Idade mínima de 18 anos
- Ensino Médio completo
- Experiência em atendimento ou vendas, preferencialmente em telemarketing
- Bom relacionamento interpessoal, com espírito de trabalho em equipe, facilidade no domínio e assimilação de novas ferramentas
- Boa dicção, bom vocabulário e ortografia
- Conhecimentos intermediários em informática – Sistemas Operacionais
- Facilidade no domínio de ferramentas
- Fiel e profissional em relação à utilização das informações confidenciais que tem acesso
- Foco na qualidade do serviço e respeito aos prazos e tratativas
- Remuneração compatível com o mercado
- Benefícios: Assistência Médica, Assistência Odontológica, Auxílio Creche, Seguro de Vida, Treinamento Remunerado, Oportunidades de Crescimento, Parcerias com Universidades e Escolas de Idiomas.
- Regime de contratação: CLT
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“Siento que estoy muy bien preparado. TTEC fomenta la transparencia y el trabajo en equipo y valora las nuevas ideas. TTEC cree en la formación de mejores profesionales y tiene programas de desarrollo. Nos sentimos muy capacitados porque podemos ganar y aprender al mismo tiempo.” Ankit, Gerente Senior de Ventas de TTEC India
Perfil del puesto
¿Qué hace que un campeón de la experiencia del cliente sea increíble? Descúbrelo a continuación.
- Oyente empático
- Colaborador
- Organizado
- Solucionador de problemas
- Conocedor del mundo digital
- Confiable
Elige tu propia trayectoria profesional
Cuando te unes a TTEC, tu trayectoria profesional es tan individual como tú. A medida que te vayas destacando en el primer puesto que elijas, puede que decidas que ese es el puesto perfecto para ti. Crecerás gracias a la formación complementaria y mejorarás aún más. Y puede que también decidas que te gustaría aprender nuevas habilidades o ampliar tu experiencia previa. Trabajarás con tu superior para diseñar tu trayectoria profesional personalizada. Podrías incluir un puesto de líder de equipo, la transición a la capacitación o la gestión de personal, o tal vez incluso el reclutamiento, donde serás un embajador de la marca para el próximo miembro de TTEC.
La vida en TTEC
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From Partnerships to Possibilities: Celebrating Workforce Development Month 09/28/2023 In the heart of September, we celebrate an occasion that resonates within TTEC – Workforce Development Month in the United States. -
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TTEC Triumphs: TTEC Philippines Tops Recent Candidate Experience Award! 11/22/2023 TTEC Philippines gained the top spot for the most recent Candidate Experience (CandE) Awards conducted by Talent Board.
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Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry 07/17/2023 It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
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