Customer Experience Specialist (Automotive)

Customer Experience Specialist - Automotive

Location: Daventry, Northamptonshire
Salary: £26,691 + Annual Performance Bonus
Work Style: Hybrid (2 days onsite / 3 days at home)
Hours: 40 hours per week
Shifts: Weekly rotating pattern within Mon.–Fri. (8:00am–6:00pm) and approx. 1 in 6 Saturdays (8:30am–5:00pm)
Start Date: Monday 19th January 2026

Onsite paid Training and IT equipment provided.

What You’ll Be Doing: 

We’re looking for a Customer Experience Specialist to support customers of a globally recognised automotive brand. You’ll be the trusted point of contact, listening, problem-solving, and building genuine customer loyalty through every interaction.

You’ll handle inbound/outbound calls, emails, and chats, acting as the Single Point of Contact for enquiries, product and technical questions, and after-sales support.

During a Typical Day, You’ll:

• Deliver outstanding customer experiences with ownership and empathy

• Provide product and service support with confidence

• Guide conversations professionally using active listening

• Work with Sales, Technical, Warranty, Dealers & other teams to fully resolve issues

• Manage calls, emails & chats with strong follow-up

• Use CRM, knowledgebase & all available tools to resolve customer concerns

• Use customer satisfaction tools when needed (e.g., financial assistance, service plans)

• Document all cases accurately

• Meet performance goals and support continuous improvement

• Be a team player and support others

What You Bring to the Role:

• A Levels/HNC/ONC or equivalent experience

• Customer Service or Contact Centre background

• Interest in the automotive industry is a plus

• Excellent written and verbal communication

• Strong attention to detail & grammar

• Confident, professional, calm under pressure

• Skilled at listening, resolving conflict & influencing others

• Comfortable using multiple systems/screens and MS Office

• Professional conduct with all customers & stakeholders

What You Can Expect:

• 22–27 days annual leave (increases each year for first 5 years) + bank holidays

• Life Assurance at 4× salary

• Contributory pension scheme

• Private Medical Insurance

• Travel insurance for you and your family (scheme rules apply)

• Discounted dental cover

• Discounts on brand new vehicles

• Employee Assistance Program (EAP)

• Paid onsite training + all IT equipment provided

• Supportive, hybrid working environment

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

• Leave it better – We take ownership and leave every process, person, and place better than we found it.

• Win together – We succeed as one—celebrating, supporting, and showing up for each other.

• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

 Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.

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