Emergency Service Collector Supervisor
Overview
Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.
Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!
Job Details
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Emergency Service Collector working onsite at the Toll Booths in St. Petersburg, FL, you’ll be a part of bringing humanity to business. #experienceTTEC
Looking for Full-Time flexible candidates who can work minimum of two shifts (Examples are 1st Shifts Begin: 4AM-7AM, 2nd Shifts Begin: 12PM-2PM and 3rd Shifts Begin 8PM - 10PM).
What You’ll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.
You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
- Operate the toll collection equipment according to procedure
- Classify and collect proper toll amounts from motorists traveling through the toll lane
- Make changes, issue receipts and write insufficient fund slips
- Complete operations report and balance cash deposits at end of shift
- May require travelling outside of normal work area and will be compensated for mileage
- Return phone calls for shift requirements within an hour of the initial call
What You Bring to the Role
- High school diploma or equivalent
- Current valid Florida driver’s license
- Availability for a minimum of two shifts 6 days per week
- Previous supervisor or managerial experience
- Promote a performance-driven culture and always work towards reaching for amazing
- Customer-focused mindset
- Cash handling experience on a computerized system
What You Can Expect
- Guaranteed 32 hours pay per week regardless of hours worked, not to exceed 40 hours
- Right to decline shifts after 40 hours of work per week without consequence. However, cannot decline more than (3) shifts during a 30 day period.
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- $17 per hour and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit www.hellottecbenefits.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Location/Division St. Petersburg, FL Job Requisition 03ZL7No jobs have been viewed recently.
“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India
Position Profile
What makes an amazing customer experience champion? Check it out below!
- Empathetic listener
- Helpful
- Organized
- Problem solver
- Digitally savvy
- Trustworthy
Career growth matters
When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.
Our hiring process
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Step 1 - Apply
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Step 2 – Assessment
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Step 3 – Interview
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Step 4 – Potential job offer
We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.
Learn more