Senior Manager, Systems Software Engineering

Job Title: Senior Manager of IT - Oracle EBS ERP Enhancement and Support

Location: Hyderabad 

Job Type: Full-Time

Job Summary: We are seeking a highly skilled and experienced Senior Manager of IT to lead the enhancement and support of our Oracle E-Business Suite (EBS) ERP system. The ideal candidate will have a strong technical background, exceptional people management skills, and a proven track record in process design and organizational management.

Key Responsibilities:

• Lead the enhancement and support of the Oracle EBS ERP system, ensuring optimal performance and alignment with business objectives.
• Manage a team of IT professionals, providing guidance, mentorship, and performance evaluations.
• Collaborate with cross-functional teams to identify and implement process improvements and system enhancements.
• Develop and maintain metrics to measure the effectiveness and efficiency of the ERP system and related processes.
• Oversee the design, development, and deployment of new functionalities and modules within the Oracle EBS ERP system.
• Ensure compliance with industry standards and best practices in IT management and ERP support.
• Manage vendor relationships and coordinate with external partners for system upgrades and support.
• Develop and implement training programs for end-users to maximize the utilization of the ERP system.

Qualifications:

• Minimum of 10 years of experience in IT, with at least 5 years in a managerial role overseeing Oracle EBS ERP systems.
• Strong technical skills in Oracle EBS modules, including Financials, Supply Chain, and HRMS.
• Proven experience in people management, with the ability to lead and motivate a diverse team.
• Excellent organizational and process design skills, with a focus on continuous improvement.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Experience in developing and tracking key performance indicators (KPIs) and metrics.
• Relevant certifications such as Oracle Certified Professional (OCP), Project Management Professional (PMP), or ITIL certification are highly desirable.

Skills and Competencies:

• In-depth knowledge of Oracle EBS architecture and functionality.
• Proficiency in SQL, PL/SQL, and other relevant programming languages.
• Strong understanding of ITIL processes and best practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels. English proficiency required
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong leadership and team-building skills.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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