Senior Benefits Analyst

Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Senior Benefits Analyst working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.

What You’ll Do

Looking for an opportunity to support the employee experience? The Senior Benefits Analyst will play a crucial role in managing various aspects of benefits administration, ensuring compliance with state and federal regulations while providing exceptional support to employees.

You'll report to the Senior Manager for Benefits.  The Senior Benefits Analyst plays a pivotal role in ensuring the smooth operation of our benefits administration, fostering employee satisfaction, and compliance with regulatory requirements, and ultimately contributing to the overall success and well-being of our organization.

During a Typical Day, You’ll

• AskNow Tickets Management: Handling and resolving Tier 2 escalations and inquiries through the AskNow ticketing system, ensuring timely and accurate responses.
• Qualifying Life Events (QLE) Process: Managing the process for qualifying life events, ensuring proper documentation and adherence to company policies.
• Monthly Data Audits: Conducting monthly audits of Alight data to ensure accuracy and compliance with company standards.
• Claims Management: Handling death claims and providing support for disability-related questions and contacts.
• Compliance and Reporting: Staying up-to-date with Colorado state wage regulations, generating Oracle reports, and preparing headcount reports.
• Government Programs: Overseeing State CHIP and HIPP programs, ensuring compliance and timely submissions.
• Legal Compliance: Handling legal requests, documentation, and information related to benefits administration, as well as managing employee appeals.

What You Bring to the Role

• Bachelor's degree in Human Resources, Business Administration, or related field.
• At least three years of experience in benefits administration in the United States or with a strong understanding of US benefits regulations.
• Strong knowledge of state and federal regulations related to employee benefits in the United States.
• Exceptional organizational and communication skills.
• Proficiency in Oracle or similar HRIS software.
• Detail-oriented with strong analytical skills.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information. 

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote