Senior Manager, Analyst Relations

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Analyst, Investor Relations working hybrid in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all!

What You’ll Do

As a Sr. Analyst, Investor Relations, you’ll be a key member of TTEC’s Marketing team and tactically positioned to partner with cross-functional and senior leaders to communicate TTEC’s vision, strategy, and market differentiation as a leading Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands.

You'll report to the Executive Director of Marketing.

During a Typical Day, You’ll

• Manage analyst requests for information (RFIs), surveys, customer reference requests, regular analyst briefings and analyst presentations.
• Collaborate across the organization to define Analyst Relations goals, measure progress against those goals and communicate results/outcomes to key internal and external stakeholders.
• Continuously manage AR relationships including vendor contracts, analyst interactions/activities and identify opportunities to improve relationships with leading and ascending analyst relations firms.
• Ideally bring experience and a successful track record of participation in major analyst research with analyst firms like Gartner, Forrester, Everest, IDC, Omdia, ISG, Nelson-Hall, HfS, Frost & Sullivan among others.
• Prioritize multiple tasks effectively and perform a variety of deadline driven projects.
• Maintain various internal calendars and tracking documents.
• Consistently seek out opportunities to leverage technology and implement best practices to reduce time and organizational burden to respond to analyst RFIs and inquiries.
• Assist with internal requests for analyst research and information.
• Assist with project management of licensed research promotions in partnership with PR, Design, Digital, and Demand Gen teams.
• Support media relations strategy and influencer outreach, as needed.

What You Bring to the Role

• Bachelor’s degree in Marketing Communications, Public Relations and/or Finance
•  3+ years as a public and/or investor relations Analyst role.
• 2+ years of professional experience within leading global technology-enabled business and professional service organizations
• Excellent verbal and written communication skills
• Ability to work in a small team environment, but also work effectively with all cross-organizational functions
• Ability to adapt to changing priorities and business needs.
• Demonstrated success working in a highly collaborative environment, managing relationships at all levels (externally with advisors, influencers, and internally.
• Strong interpersonal and relationship-building skills, organizational and prioritization skills, as well as excellent written and verbal communication skills.
• Proficient across all Microsoft Office Suite products, with advanced Excel and PowerPoint skills.
• Self-directed, motivated, and comfortable developing and implementing new processes.
• Keen focus on measuring and communication analyst relations ROI.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid