Trainer, Learning & Development

At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

What You’ll be Doing 
Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. 

You’ll report to the Training Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers. 

During a Typical Day, You’ll 

• Inspire and motivate learners to reach for amazing 
• Mentor and coach new hires within client training goals and time frames  
• Bring your interest in helping others to start their career journeys successfully 
• Deliver high quality client product training 

What You Bring to the Role 

• High school diploma or equivalent  
• Training and adult learning or call center experience 
• Team building and nurturing an inclusive learning environment 
• Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks 
• Computer savvy 

What You Can Expect 

• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career-growth and lots of learning opportunities for aspiring minds 
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you 

About TTEC 
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.