Principal Salesforce Architect
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Principal Salesforce Architect, working hybridin Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all!
What You’ll Do
The Principal Salesforce Architect serves the TTECsales, marketing,and otherteams through system configuration and maintenance, data maintenance, report generation, business analysis, and user support. Work is performed primarily within Salesforce.com (SFDC) Sales Cloud and Microsoft Office. Data Loader is a key toolset for the role.
You'll report to Global Head of Sales Platforms and Pipeline
During a Typical Day, You’ll
- Perform a variety of activities in SFDC and account management systems to include:
- Install and configure package apps and upgrades in the Salesforce environment and perform troubleshooting.
- Design, configure and test changes.
- Develop and prepare scheduled and ad-hoc reports and dashboards.
- Support data conversion for system enhancements and integration of acquired companies onto TTEC’s SFDC instance.
- Independently and in collaboration with key stakeholders:
- Gather,analyze, and interpret business requirements.
- Identify data anomalies, understand their impact on business processes and decisions, and recommend actions to improve quality and accuracy.
- Create technical documentation and user documentation.
- Assist management in defining roadmaps for improvement and leverage installed platforms.
- Guide and mentor more junior team members, set up new users and support user training.
- Define and maintainappropriate structures for user security and permissions; administer user security assignments.
- Perform and support periodic data and system cleansing exercises.
What You Bring to the Role
- 6+years' experience in administration and configuration of Salesforce Sales Cloud as an internal company analyst or administrator and 2+ years’ work experience with Excel-based reporting with strong English proficiency both written and verbal.
- Active Salesforce certification(s)
- Demonstratable capabilities to:
- Create & modify validation rules, flow and process builder, basic triggers and perform troubleshooting.
- Design and build reports using SFDC’s reporting tools or similar reporting applications.
- Gather and document business requirements, solution alternatives and system designs.
- Develop and execute system test plans and manage data conversion and implementations including migration from one environment to another.
- Ableto support US time zones schedule (Monday-Friday) and flexible towork after hours or weekends for special projects or implementations(approximately 2 times per year)
- Thrive in various remote working scenarios to include independent contribution, team collaboration, cross-functional team efforts and manage own workload including multiple, simultaneous assignments, meet deadlines, and proactively work with stakeholders to adjust priorities, when needed.
- Resourcefulnessto find answers and identify practical solutions to business needs while being detail-oriented and committed to delivering quality work.
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies
build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid