Desktop Support Senior Technician
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Desktop Support Technician working onsite in Denver, CO, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing
As a Desktop Support Senior Technician, you will resolve laptop problems related to hardware, operating systems, and configuration issues through troubleshooting and research. You will demonstrate white glove customer support skills via face-to-face interactions and through chat and email applications. You will thoroughly document status and updates in the ticketing system. You will demonstrate expert knowledge of technologies and the willingness to learn new ones. You will manage and prioritize work effectively. You will work projects that add value and efficiency to the team and its customers. You will provide Mac support. Lastly, you will provide adherence support and coaching.
You will report to the Desktop Support Manager.
During a Typical Day, You’ll
·This position will require you to be onsite. There will be opportunities to work remotely, but you will have a site presence most of the time.
·Assist contacts with trouble resolution by working tickets via ServiceNOW.
·General site support activities (i.e.: daily walk through, troubleshoot network connectivity issues, or questions from customers.)
·Work with your team and partner groups with project support.
·Partner with our depot sites that deploy new hire or break/fix deployments.
·Work projects that contribute to support efficiency and find fixes for gaps in process.
·Remediate compliance issues on laptops.
·Update your skills or learn new skills via TTEC Talent.
What You Bring to the Role
·Five years technology experience in an information technology environment.
·Preferably has Desktop Support based certifications (i.e., Microsoft platforms, ITIL, Azure/Intune platform, Mac, etc.)
·Excellent time management and organizational skills.
·Demonstrated commitment to continuous learning, obtaining certifications, and developing skills with ever changing technology.
·Knowledge of creating, updating and auditing documentation (i.e., SOPs, Job Aids, FAQs, etc.)
·Knowledge of scripting using PowerShell and other command languages.
What You Can Expect
·An annual incentive program
·Medical, dental, and vision
·Tax-advantaged health care accounts
·Financial and income protection benefits
·Paid time off (PTO) and wellness time off
·Tuition reimbursement and access to thousands of free online courses
The anticipated range is$26.44/hr - $28.37/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.