French Bilingual Design and Delivery Learning Specialist

French Bilingual Design and Delivery Learning Specialist

At Percepta, we bring first-class service across each market we support. As aFrench Bilingual Design and Delivery Learning Specialistworkingremotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing 
The French Bilingual Design and Delivery Learning Specialist acts as a trusted partner and consultant for all things training design, development, and delivery. This includes conducting analysis of client and partner learning needs and closely collaborating with internal and external clients to envision, design, develop, and deliver tailored training materials. Utilizing the backward design method and the ADDIE process, the Design and Delivery Learning Specialist will craft innovative new hire and ongoing training programming. The Specialist will leverage various multimedia formats to design training materials and continuously evaluate their effectiveness, making adjustments as necessary to optimize their impact on learner performance. The Specialist will also be responsible for maintaining these materials over the life of the program. The specialist will lead training delivery sessions across various areas such as new hire onboarding, up-training, and refresher courses, employing adult learning principles and leveraging active learning best practices to ensure maximum engagement, accountability, and participation. In parallel, this role will collaborate with leadership to uphold company policies and procedures during training. Beyond training delivery, the Design and Delivery Learning Specialist will also contribute to quality calibration sessions and undertake special projects as assigned, balancing responsibilities between instructional design and training facilitation based on program requirements.

During a Typical Day, You’ll

·Conduct front-end needs analysis to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of the project.

·Develop timelines and project plan for development, deliver project plan and receive approval of timeline. Conduct analysis on operational performance to identify knowledge gaps. Develop training action plans for individuals and groups based on performance needs.

·Using Adult Learning Principles, select the most effective instructional methods for delivery including but not limited to eLearning, self-paced, or virtual delivery methods.

·Partner with internal and external clients to identify training needs by program, plan learning product development to meet the needs, and create and update learning materials accordingly.

·Using defined program metrics, measure the effectiveness of training, and modify content when gaps are identified.

·Provide project status updates and any risks to the Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plans to address risks and meet timelines.

·Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.

·Design and develop learning objectives and outcomes.

·Design and develop facilitator and participant materials for new hire and ongoing training, using adult learning principles.

·Design practical application scenarios including practice exercises, role plays, case studies, games, and simulations.

·Develop and maintain knowledge artifacts to be used in both training and production.

·Develop, plan, and conduct train-the-trainer (TTT) sessions.

·Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness.

·Schedule and lead regular project meetings with internal and external clients to include communication of project status and development.

·Maintain source materials and final content in a shared location to be used for future development needs.

·Lead train-the-trainer sessions and demonstrate proficiency in training before being considered certified to facilitate content.

·Ensure all equipment and systems are in place prior to start of class: i.e., headphones, telephones, computers, and software functionality.

·Partner with Human Resources, Quality, and Operations to schedule New Employee Orientation and departmental presentations as needed.

·Facilitate classes based on the objectives and agendas provided to maximize learner engagement and retention.

·Using adult learning principles and active learning best practices create a safe learner-centered environment.

·Analyze group dynamics and interpret non-verbal messages to determine if/when learners are struggling to understand content.

·Assess class through consistent questioning techniques to determine level of ability and understanding

·Manage the setup and breakdown of the training classroom to ensure facility is ready for training start dates and times.

·

What You Bring to the Role 

·Bachelor’s degree required, preferably in Education or Training CCP certification

·Minimum of 2 years of professional training and development experience required

·1-3 classroom facilitation experience preferred

·1-3 years of instructional or Curriculum Design preferred

·Call Center experience preferred

·Strong communications and presentation skills

·Organizational skills

·Analytical skills to review new processes and derive potential impact to program

·Ability to create new training tools with minimal assistance

·Ability to identify changes specific to program, disseminate information as needed, and create tools in support of new information

·Strong listening skills

·Strong leadership skills

·Proven ability to perform in a fast-paced environment and with minimal supervision

·Able to work a flexible schedule, to include extended evening and weekend hours as needed

·Ability to work in a team environment as well as autonomously

·Ability to stand for long periods of time while delivering classroom training

·During downtime, proactively research current training trends to apply in training

·Strong project management skills

·Ability to work with all levels of employee and management

·Creativity

·Ability to develop training material with short timelines

·Detail oriented

·Ability to prioritize business requests and self-manage workload and timelines

·Advanced computer skills: Advanced Microsoft Word, Excel, PowerPoint, Outlook, Access, Internet and Visio, Intermediate SPSS, Microsoft Project, Advanced Adobe PageMaker and Photoshop, audio and video production and editing (e.g., Camtasia, Adobe Premier, Audacity)

·Analysis, design and development skills

What You Can Expect 

·Competitive Salary with Incentives

·Health/Dental/Vision/Life Insurance

·Flexible Spending Account (FSA) and Health Savings Account (HSA)

·401(k) with company match

·Vacation/Sick Time and Paid Holidays

·Tuition Reimbursement

·Employee Assistance Program

·Employee Discount Program

·Training and Development Programs (Percepta College)

·Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
Percepta provides the equipment for this role.

About Percepta 

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-remote

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.