Senior Payroll Analyst

Senior Payroll Analyst – Sofia - Bulgaria

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Payroll Analyst working on site in Sofia, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Do

We are seeking a detailed process-oriented Sr Payroll Analyst to join our P&C Global Services (P&C GS) organization, supporting the Bulgaria region. The ideal candidate will act as a liaison between P&C GS, Payroll and Operations Delivery, ensuring seamless communication and process alignment. This role requires strong problem-solving skills, data analysis capabilities, and excellent communication abilities to support business needs and drive strategic initiatives.

Job Requirements:

•    Preferable but not essential, 4 years of experience with 1 country with comparable complexity to the country we are hiring for.  
•    Good knowledge of labour laws in Bulgaria, social security regulations and tax filing requirements and annual reporting in the country / countries assigned 
•    Technical aptitude – ability to learn, troubleshoot and understand technical problems 
•    Great interpersonal skills and high customer service orientation 
•    Must be of high level of integrity and must have good judgment skills
•    Teamwork and communicate ability i.r.o vendors, supervisors, employees and management
•    A good working level and written and spoken English language skills 
•    Excellent computer literacy especially proficient in excel and Microsoft Office Package
•    Trouble shooting abilities, strong quantitative, analytical and organizational skills, results oriented with a strong sense of urgency, proactive and attention to detail
•    Ability to handle multiple projects, meet deadlines, and lead special projects, managing and supporting processes remotely internally and externally with vendors
•    Ability to work on own initiative, research and analyses legislation when needed, discretion of when to reach out for support
•    Experience of managing Payrolls start to finish for various Pay frequencies, countries, and capacities
•    Understanding of HR, Finance and Operations processes impacting Payroll
•    Possess knowledge of payroll practices, policies and procedures 
•    Flexible scheduling to meet processing demands, as required
•    Ability to manage multiple functions simultaneously, interact and support team members and colleagues and the ability to manage large work volumes, show flexibility and adapt easily to change

Duties and Responsibilities:

Duties will be performed in matters specified below across multiple EMEA jurisdictions, in which the company has  existing or future business.
•    Monitor the in-country processes related to administration impacting on payroll, payroll and timekeeping in order to align to the company’s internal policies and legal requirements.  
•    Manage the payroll processes and prepare all related reports (internally).  
•    Participate in audits/consultations conducted by government institutions. 
•    Advise employees, team leaders and managers in respect of matters impacting on labour legislation. 
•    Advise human capital team in respect of more complicated matters impacting on employment law, employee tax law and other statutory bodies like social security in respect of administration or other matters that could impact employment. 
•    Communicating Vendor communications and requirements to the rest of the business.
•    Responsible for the preparation of statistics/reports related to employees, required for internal purposes or to be submitted to external institutions or statutory bodies. 
•    Train and share knowledge with other employees on the payroll team regarding administration of payroll and processes impacting payroll.
•    Administers employees’ sick leave and other leave of absence in the input sheets that go to the Vendor for processing.
•    Executes all tasks, assigned by the immediate manager in accordance with expectations and qualification.
•    Responsible for TTEC and any of its subsidiary’s property entrusted to for performing of daily tasks.
•    Obliged to comply with the corporate ethics and company policies.
•    Obliged to work diligently to protect the company's integrity and any information that becomes known to you during your employment and daily working processes, including commercial information and any other information concerning the operation of the company.
•    Performs all other tasks, assigned by the immediate manager, in accordance with his/her qualifications. 
•    Prescribes, to the level of its powers, corrective and preventive actions related to the optimization and improvement of the work on the campaigns he/she is responsible for. 
•    Has the right to be introduced to his/her performance assessment, as well as to express opinion about the assessment (in general or about a certain criteria). 
•    Is responsible for the Company property he/she works with.
•    Follows the established company ethics and politics for work with customers and employees.
•    Works conscientiously for preserving company secrets and all information brought to his/her knowledge during the work process, including trade information and any other information about the company's functioning.

What You Can Expect

•    Supportive of your career and professional development
•    An inclusive culture and community minded organization where giving back is encouraged
•    A global team of curious lifelong learners guided by our company values
•    Ask us about our paid time off (PTO) and wellness and healthcare benefits
•    And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.  We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
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