Taleo Principal Analyst
Job Title: HRMS Principal Analyst (Taleo)
Location: Hyderabad
Job Type: Full-Time
Job Summary:
We are seeking a highly skilled and experienced Taleo Principal Analyst to work on the enhancement and support of our Taleo system. The ideal candidate will have a strong technical background and implementation and support experience.
Key Responsibilities:
- Provide functional/technical expertise for new initiatives within the Taleo platform along with working as part of a larger team.
- Configure the Taleo platform to deliver value to external and internal users.
- Participate on project teams to deliver enterprise-wide solutions to complex business problems.
- Provide alternatives and recommendations on innovative technology solutions to meet the requirements of the business.
- Support the resolution of Tier 2 and Tier 3 issues across our web tools and integration services.
- Perform detailed configuration to meet functional requirements for enhancements and projects.
- Migrate code between environments according to a formal methodology.
- Consistently demonstrate a high aptitude, propensity to learn, passion for success, and willingness to challenge oneself and peers.
- Collaborate with cross-functional teams to identify and implement process improvements and system enhancements.
- Oversee the design, development, and deployment of new functionalities within the Taleo system.
- Ensure compliance with industry standards and best practices in IT management and Taleo support.
- Manage vendor relationships and coordinate with external partners for system upgrades and support.
- Develop and implement training programs for end-users to maximize the utilization of the Taleo system.
Qualifications and Skills
- Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is preferred.
- Experience:
- 8-10 years of full-cycle implementation and support experience in Taleo applications.
- Experience in corporate talent acquisition operations and strategy is valuable.
- Understanding of basic data architecture and integrations between core systems is valuable.
- Taleo Connect Client (TCC) integration experience required.
- Skills:
- Must be able to problem-solve and troubleshoot, with the ability to work independently in a dynamic team environment.
- Energetic team player with a can-do attitude, understanding that challenging, dynamic environments create opportunities.
- Experience using Agile methodologies to deliver solutions is a plus.
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels. English proficiency is required.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
-
Celebrating Our Customer Experience Champions this Customer Service Week Customer service associates are the front line of any brand, getting customers the information they need – quickly, easily, empathetically, and in a way that puts smiles on customers' faces.
-
Embracing Opportunities and Making a Difference: My Journey in the Customer Service Industry It feels like just yesterday when I embarked on my journey in the customer service industry. It was over 20 years ago when I started as a frontline customer service agent
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Love Your Career At TTEC: Grow, Belong, Inspire In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
-
3 Ways to Light Up Your Career with Purpose Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
-
How A Positive Work Experience Leads To Professional Development Experience is the ultimate teacher on the path to professional development in every industry. Take the customer service field as an example. Each interaction with a customer presents a unique opportunity to apply learned skills, adapt to different situations, and refine techniques.
-
Unlocking Customer Experience Careers: Strategies to Stand Out as an Applicant The job market is currently more competitive than ever, take the customer service industry, for example. Because of the number of people who want to break into the industry, job seekers need to adopt strategic approaches to set themselves apart from the crowd.
-
-
-
-