Team Lead, Logistics & Fulfillment

Logistics & Fulfillment Team Lead
Your potential has a place here with TTEC’s award-winning employment experience. As a Logistics & Fulfillment Team Lead working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do 
A Logistics & Fulfillment Team Lead manages daily warehouse operations, supervising staff who pick, pack, and ship orders. They assign daily tasks, track performance goals, enforce safety rules, and solve supply chain problems to ensure goods move fast and accurately.

During a Typical Day, You’ll

• Team Management: Direct daily shift work, schedule staff, train new hires, and assign floor tasks.
• Operations Oversight: Monitor picking, packing, shipping speed, and inventory accuracy.
• Safety & Compliance: Enforce workplace safety rules, report hazards, and keep equipment ready.
• Problem Solving: Fix shipping delays, correct stock errors, and handle workflow bottlenecks.
• Collaboration: Work with purchasing, sales, and transport groups to keep goods moving.

What You Bring to the Role

• Experience: 2 to 3 years working in a warehouse, supply chain, or logistics setting.
• Leadership: Proven ability to coach team members and lead daily operations.
• Communication: Proficient in English, both written and verbal
• Technical Skills: Comfort using warehouse management software, scanners, and data metrics tools.
• Physical Ability: Capability to stand, walk, and lift heavy items as needed.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

  
  Visit https://mybenefits.ttec.com/ for more information
  Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.